A Day in the Life of a Retail Assistant #111

Hello everyone! I hope you are enjoying the start of summer! It has been lovely and sunny in Norfolk! We have had many happy customers treating themselves to some nice cigars to have in the sun.

On Monday, it was the usual team of Josh and myself in the shop! We had an incredible amount of online pickings to pick which is always great to see. I also served a regular customer who usually comes in looking for whisky, however this time he wanted a couple of quick smokes to enjoy with his vast array of whisky. He’s a novice when it comes to cigars and usually purchases whatever we recommend, so I suggested for him the Casa Turrent 1880 Maduro Coronita, which is one of my favourite cigars and the Inka Secret Blend Red Tres Petit Corona. He was happy to give them a try and then looked at our whisky collection and decided to try a bottle of Longrow Peated, he certainly loves anything that comes from the Springbank distillery. After I completed my online orders, I helped out in the packing department. I have started to enjoy packing online orders again as it helps me see what is selling online and seeing if I can sell the same products to our customers in store.

On Tuesday I was in the shop. I started my day by helping with online order picking and then I spent some time stocking up and labelling pipes and spirits. Afterwards I stocked up the New World humidor, we pick so many cigars that stocking it is becoming a daily task! Luckily, due to our new cupboard, we have a lot of the stock ready to go out. I also served a gentleman who I see every six months or so, he always loves a Cuban cigar and wanted to enjoy a cigar or two in the evening. He purchased two Romeo y Julietas No. 2 – One for himself and one for his friend, and then he purchased a Montecristo No. 2. On his way out he decided to try a whisky miniature – I suggested the C.Gars malt as it’s an easy going whisky and one of my favourites. I also decided to try something new – In my investigation into cigarillos, I decided to try a pack of Neos Ruby. The aroma of cherry was incredibly strong! And I was very excited to try – However the cherry didn’t transfer over to flavour, it was still a nice smoke but not enough cherry flavouring for me. So if you like a small 10 minute smoke with a slight hint of cherry it could be a good one to try.

On Thursday, I was back in my comfort zone – The shop. I started by taking pictures for the cigars of the month for July, unfortunately I was a little behind this month, but the shop has been so busy I haven’t been able to keep up! I was very proud of my picture of the New World cigar of the month – My Father Connecticut Robusto. What do you think? I also started to research my next article for the C.Gars cigar library! It has felt like a long time since I have written an article, but I certainly enjoyed researching this subject. I can’t wait to write and upload for you all to see. I served a gentleman who wanted some larger cigars to enjoy in the sun. We spent plenty of time going through the humidors and finding cigars within his price point and in the end we settled on the Regius Orchant Seleccion Peru 2025 Corona Gorda and the Conquistador Churchill – Both of which I haven’t tried! He also purchased a cutter and lighter and left very happy to have kept within budget!

On Friday, I found myself in the packing department for the whole day! It took me back to when I first started at C.Gars. Lisa and I packed all of the orders and had a great laugh too! Will joined us after his order pickings to help stock up on packaging. 

On Saturday, It was just Josh and myself. We picked all of the orders and then I packed what I could whilst Josh served the majority of the customers. I also got to have a lovely chat with a couple who I had served a couple of years ago with their son. Back then their son was getting divorced and life was tough but now they have just told me he is getting married again and so they were getting him a wedding cigar! He wanted a Hiram & Solomon Master Mason Toro, which I was surprised about. I was so happy to see them and Josh certainly looked after them. I also served a gentleman who wanted vanilla cigars, I instantly suggested the Principes Blond Chicos, as they ooze vanilla flavour. He then mentioned a green cigar which puzzled me for a little bit until I remembered the Drew Estate Acid Krush Classic Green Candela! He said it’s the best cigar he ever had! It’s even made me want to try one! Not many people have heard of a Candela wrapper and there’s not many cigars that use it. If you want to know more about Candela wrappers you can read this article by clicking here.

I hope you have enjoyed this weeks goings on and I hope to see you all in Norfolk very soon

So long for now

Oliver

A Day in the Life of a Retail Assistant #110

Hi everyone, I hope you enjoyed my debut blog on C.Gars! I hope you have all gone onto the Turmeaus blog to see my many adventures too. It’s been another brilliant week here in Turmeaus Norfolk, with many customers coming through the door and our preparation for a full stock count!

On Monday, it was the usual team of Josh and I, we worked together through the online order pickings and then later in the afternoon, I went to help in the packing department, when I was amazed to see Will had beaten me to it! Is there anything this young man can’t do! Since starting with us just over a month ago now, he has learnt so much and really excelled! 

So I went away and started working on finishing all of the shop’s newsletters. Meanwhile I served a couple of gentlemen who were interested in our pipes. The older gentleman wanted a new bowl for his Falcon pipe (I can’t believe how many people are purchasing Falcon products). The other gentleman needed a new pipe that looked slightly different, this was because his wife complains about his pipe collection. But who doesn’t need a new pipe right? Afterwards, I served another gentleman who began by saying he was looking for a few cigars and a robust humidor. So we started looking at all of the cigars, we spoke about all the different brands and what suited his palate and what didn’t. He got a vast array of cigars including, La Unica, Casa Turrent, Liga Privada, Tabernacle and more! In the end he finished with 11 cigars! For someone who only wanted a few, he went away with a lot more. Moving onto humidors, the customer liked a nice wooden box and so we had a few for him to choose from. In the end he liked the pattern of the Budget Dark Burl Humidor – 25 Cigar Capacity. He certainly left happy!

On Tuesday, I was in the shop! I started to get everything ready for our big stock count! When we do our big stock count, every employee who works at Norfolk joins together and counts each product we have, sometimes we find some hidden gems of which, I’m sure you will see on our website over the next few days. So in preparation, I checked over the shop to make sure all products had a tag on, making it easier for the people counting. I served a gentleman who wanted a bottle of Irish Whiskey. Unfortunately we didn’t have the bottle he wanted so started to ask about the Scotch whisky instead. He wanted something fruity, to which I recommended the Tomatin 12 Year Old, as I had tried it personally and found it very fruity! You can really taste the Sherry cask coming through. In the afternoon, I continued working on the August cigar subscriptions and I tell you what, they are a good one! Make sure you subscribe to take advantage of the amazing deal you get!

On Wednesday, I was picking orders with Will and Ben, we quickly got through all of the online orders and then we got to work on tidying and organising stock rooms ready for the stock count. Ben and Will organised our accessory room and cigarette, whilst I organised our Dunhill cupboard. By doing this it helps everyone out ready for the big count! I was also given some feedback by our content manager Billie. She looked at my newsletters and gave me some great feedback as well as parts to improve. So I got to work improving and hopefully I have made her proud!

On Thursday, I was back in the shop. I started by helping pick online orders, as we were all getting prepared for the big stock count. Afterwards, Will, Josh and myself started de-pluming cigars. De-pluming cigars is a very long and delicate task, and even though a cigar growing plume is a good thing, it doesn’t look particularly nice, and especially for novice smokers who may not know what plume is! If you want to learn more about cigar plume you can read this article which I wrote a long time ago by clicking here. We also had some lovely celebrations too as today was Sharon’s last day at work before her wedding! She had returned at the start of the year from a year’s long maternity leave and now she’s having another big day getting married! She also wanted to let everyone know what cigars the groomsmen will be having at the wedding – The Oliva Aliados Robusto! She started by looking at the band and decided she liked the colours and then looked into the flavour notes and decided it sounded lovely for them all to enjoy!

I also served one of my favourite customers! He loves a strong cigar and always goes with my recommendations as I have never let him down. This time however he didn’t have long so chose to have an Aladino sampler as I think they are now his favourite brand! However his overall favourite is the Davidoff Yamasa Piramides! Which I persuaded him to try.

On Friday, it was the big day for us in Norfolk! Stock count day! Everyone had their assignments, mine was the New World stock count with Josh. As previous readers of my blog will know, I count the New World cigars bi-weekly and so this will be nothing new for me. Josh has also counted it a few times, so together we had no problems! Afterwards we had to pick almost the whole days worth of online pickings! To get an accurate stock count, we don’t pick online orders other than those who have qualified/paid for express and next day deliveries (This is another reason why you should consider paying for priority shipping). The whole team picked as much as we could and got almost all of them packed and booked on the Royal Mail system.

I hope you have enjoyed this weeks goings on and I hope to see you in Norfolk very soon

So long for now

Oliver

A Day in the Life of a Retail Assistant #109

Hello C.Gars! I’m Oliver and I have been working for C.Gars for 6 years! Those who read the C.Gars cigar library would have already seen my work. I also work in the Turmeaus shop in Norfolk, a beautiful shop a stone’s throw away from the beach! I have been writing a blog on the Turmeaus website for a long time now and plenty of customers have enjoyed reading it but now… I have hit the big time! Being able to write my blog on the C.Gars website is a true privilege and I hope you all enjoy it. You can read my previous blog posts on the Turmeaus website by clicking here.

So what happened in the Norfolk store last week?

On Monday, It was Josh and myself in the shop. We had a mountain of online pickings to complete! But we were up for the challenge! Meanwhile I had one of my regular customers come in and enquire about what Springbank spirits we received in our latest allocation. Luckily we had one he wanted – The Springbank 12 Year Old Cask Strength. Always check with your local C.Gars or Turmeaus store as each store can have different sets of spirits. I also served a gentleman from where I originally came from (Birmingham). He was after a new Falcon pipe, it turns out he forgot to bring his pipe on holiday so decided to buy a new one. Falcon pipes have been making reliable pipes since 1936, their unique system where you can take the bowl off and change it is revolutionary and saves you having to purchase a pipe every year or so. The customer left incredibly happy after looking at all of our offerings. 

Tuesday was my promotions day. I started by creating the shop newsletters for our stores. Each individual store will have their own special promotions, so if you get to visit a store, ask what promotions they are doing, you might bag yourself a bargain! Afterwards I started writing an article for the C.Gars cigar library. I was previously asked by Lewis, whom many of you will know from a lot of our Youtube videos, to create a “how to store your cigars article”. So, ask and he will receive, I created one which you can read here. I also spent some time taking the pictures and I even took advantage of the beautiful sunshine here in Norfolk. Meanwhile, I had tasked Will to create a new centre display, away went Fathers day decorations and say hello to summer! He created a lovely display inside our display humidor and chose some rums he felt went well in the summer weather. He is also particularly proud of his little Seagull display in an empty Davidoff Orchant Seleccion cigar box. What do you think?

I enjoyed Wednesday off and came back in on Thursday, I was on order picking duty with Josh and Robyn. Josh concentrated on picking pipe tobacco and accessories, whilst Robyn and I focused on the cigars. Picking cigars is certainly my speciality, as a lot of my colleagues tend to come to me if they can’t see what they need. However we have come a long way since when I first started and now have multiple staff who can pick everything that we offer, which is brilliant! I noticed whilst I was picking that the Las Villas brand has become incredibly popular, they started off poorly but we did a small promotion and they started flying off the shelves! In between picking orders I started to create the cigar subscriptions. Since taking on all three it has become a big and slightly more difficult task, but I’m always up for a challenge! 

On Friday, I was picking online orders and serving customers in the shop. Once I finished picking orders I completed another article for the C.Gars cigar library. It was a brilliant guide for those who are new to Cuban cigars. I edited the pictures of the samplers we offer so they show as many as possible and then I created a kind of collage for the title banner. You can read that article by clicking here. In the afternoon, Will and I completed the Cuban cigar stock count. To say Will has mastered counting thousands of cigars would be an understatement, for someone who started with no knowledge, he is certainly coming along well!

On Saturday, Will and I was joined by Porscha! It’s the first time we have worked together as a trio and we had a brilliant day! We started by picking the online orders and then I set Will a task of creating a new Cigarism display. I like to ask newer members of staff to create displays as they have fresh eyes compared to myself and so they pick some interesting items to display. Will chose the Cigarism Round G10 to heavily display, they are a very unique design and are very eye-catching. We also had plenty of customers including two gentlemen who had travelled from Cambridge. One was interested in having two cigars, he mentioned that he enjoyed a Davidoff mini cigarillos and a Drew Estate Factory Smokes Shade, he also mentioned wanting a sweeter cigar. So I suggested the reliable Regius Serie Limitada Robusto. It is always an impeccable smoke for a great price, I also suggested he should try a Cuban cigar as he had never tried one before, and so he decided to have the Montecristo Media Corona. Afterwards the other gentleman he was with was looking at our whisky and mentioned his wife liking peated whisky. I instantly mentioned our Stalla Dhu Islay as a brilliant peated whisky to enjoy. He had a little taster and fell in love! He bought a bottle and made sure to take our business card so he could order more online if he can’t make it back. I also got to see a familiar face, who I used to serve when I first started working in the shop. He is in the Army so often travels around but whenever he is back he always comes in for a lovely cigar. This time I suggested the Foundation Wise Man Maduro Corona, this particular customer always trusts my judgement as he has enjoyed every cigar I have suggested so far!

I hope you have all enjoyed my first C.Gars blog and I hope you will come and visit me in Norfolk very soon.

So long for now.

Oliver.

Santa Rita Boisdale Cigar Awards

What a fast and fabulous year it has been—I can hardly believe we’ve just wrapped up the twelfth Santa Rita Boisdale Cigar Smoker of the Year Awards at the iconic Boisdale of Canary Wharf.

The much-awaited event took place last night, commemorating the 150th anniversary of Sir Winston Churchill’s birth—a fitting tribute to a legendary cigar aficionado. The atmosphere was electric, filled with sophistication and camaraderie as cigar enthusiasts from around the world gathered to celebrate the most prestigious cigar awards event outside of Havana.

The evening’s highlight was the presentation of the Cigar Smoker of the Year 2024 award to the one and only Piers Morgan. Known for his bold opinions and sharp interviewing style. Hosted by the ever-charming Tom Parker Bowles and Ranald Macdonald, the black-tie gala was nothing short of spectacular.

 

We were graced by the presence of notable figures such as Jack Churchill, Kelsey Grammer, Ray Winstone, Paul Oakenfold, Niall Keating, Viscount Hereford, Omar Lye-Fook, the Cuban Ambassador Her Excellency Bárbara

Montalvo Álvarez, James Cosmo, and Lord Carnarvon. The atmosphere was buzzing with enthusiasts and industry leaders mingling and sharing their passion for fine cigars.

One of the night’s significant achievements was the charity auction, presided over by Jack Churchill, great-grandson of Sir Winston Churchill. The auction raised an impressive £55,000, with 100% of the proceeds benefiting The International Churchill Society, Sovereign Art Foundation, and the Lord of The Isles Galley Charitable Trust. A standout moment was the Ramon Allones Hunters & Frankau Aniversario 225 Humidor fetching £11,000—some lucky bidders certainly went home very happy indeed.

Congratulations are in order for all the winners:

  1. Santa Rita Boisdale Cigar Communicator of the Year: Ana Lopez, Head of Marketing at Hunters & Frankau
  2. Santa Rita Boisdale Cigar Sommelier of the Year: Blue Curran of The Emory
  3. Santa Rita Boisdale Cigar Producer of the Year: Plasencia Cigars, Nicaragua
  4. Santa Rita Boisdale Cigar Newcomer of the Year: Casa 1910 Revolutionary Edition Cuchillo Parado Robusto, Mexico
  5. Santa Rita Boisdale Robusto of the Year: Davidoff Grand Cru Robusto, Dominican Republic
  6. Santa Rita Boisdale Churchill Cigar of the Year: Romeo y Julieta Wide Churchill, Cuba
  7. Santa Rita Boisdale Cigar of the Year 2024: EP Carrillo Encore Majestic, Nicaragua
  8. Santa Rita Boisdale Cigar Spirit of the Year: Tomintoul Cigar Malt
  9. Santa Rita Boisdale Cigar Chef of the Year: Niall Keating
  10. Santa Rita Boisdale Cigar Sportsperson of the Year: David Haye
  11. Santa Rita Boisdale Cigar Musician of the Year: Paul Oakenfold
  12. Santa Rita Boisdale Cigar Smoker of the Year 2024: Piers Morgan
  13. Santa Rita Cigar Lifetime Achievement Award: Yours truly, Mitchell Orchant

A personal note of gratitude for the Lifetime Achievement Award—it’s an absolute honour to be recognised among such esteemed company.

The evening also featured some exceptional cigars for guests to enjoy:

  • Aladino Cameroon Robusto
  • Casa 1910 Revolutionary Edition Cuchillo Parado Robusto
  • E.P. Carrillo Encore Majestic
  • Plasencia Cosecha 151
  • Davidoff Grand Cru Robusto (for VIP & Premium ticket holders)
  • Romeo y Julieta Wide Churchill (for VIP & Premium ticket holders)

A world first was unveiled during the event: Tom Davies of Tom Davies Bespoke Eyewear presented a unique pair of sunglasses made from Romeo y Julieta Short Churchill cigars to Piers Morgan. This masterpiece of craftsmanship truly embodied the spirit of innovation and luxury that defines our cigar community.

As the year draws to a close, I extend my deepest thanks to our amazing teams at C.Gars and Turmeaus for their relentless hard work and to our wonderful customers for their unwavering support.

For those who couldn’t join us, fear not! Tickets for the Cigar Smoker of the Year 2025 dinner and awards are expected to go on sale soon. Keep an eye on the Boisdale website if you’d like to be part of this unforgettable celebration next year.

Smokey wishes for a merry Christmas and a very happy New Year!

Mitchell

Anniversary… Birthday… The party never ends!!

It’s getting close to the celebration season again with the C.Gars 27th anniversary in October and my 60th birthday in September. It seems like yesterday that we celebrated our 25th anniversary with an exceptional event at Boisdale Belgravia. I remember my 50th birthday party at Liberty Warehouse in New York like it was yesterday 🙂 celebrated with over 100 friends and family, a mountain of cigars, the finest Stalla Dhu whisky bar and the Stan Rubin Orchestra with Steve Maglio crooning Sinatra songs ! Hard to top a party like that!

Our Orchant Seleccion Havana program came to an abrupt stop as the supply shortage worsened a few years ago at the start of Covid, but to celebrate my 60th birthday I am pleased to announce a 60th birthday Bolivar Belicosos – Orchant seleccion. One of my favourite cigars of all time if not my desert island cigar 🙂 Only 64 numbered boxes will ever be made available. I have selected these cigars based on its superior blend, construction and appearance. They will be made available on September the 3rd.

 

The Orchant Seleccion program has been a resounding success for our business. Popular brands and vitola at affordable prices. Cigars from Nicaragua, Honduras, Dominican Republic and Peru. My typical flavour profile is full/sweet/creamy/nutty/smooth but always light to medium and that combo has resonated very well with my clients.

 

This year’s releases included :

Plasencia Orchante

Plasencia Petit Dominique 

 

I love the Plasencia brand, quite simply – I have never had a bad one and almost all have been outstanding. This is the third Orchant Seleccion release with Plasencia and they are truly blends of merit and character

I’m very proud of our collaboration with Rocky Patel earlier this year we introduced this new Orchant Seleccion range of 3 vitolas in beautiful boxes of 10. A blend of Nicaraguan and Honduran tobacco with a Honduran Corojo wrapper, this cigar delivers a kaleidoscope of full , sweet tobacco flavour with a balance of medium strength. Construction is flawless and appearance is as good as it gets.

My Orchant Selection Cigar Malt is as popular as ever and perhaps the perfect dram to accompany a premium cigar. Our independent bottled range of Stalla Dhu continues to pick up multiple international awards . Cigars and whisky… truly a match made in heaven!

 

It’s great to be back in business in Scotland and finally fully operational this year.  Our whisky and cigar themed bar/restaurant/hotel – the iconic Mash Tun in Aberlour has undergone a complete renovation and is the perfect spot for cigar and whisky lovers. The menu is splendid, the whisky selection is stunning and the accommodation is super comfortable. Mash Tun also has a cigar terrace and bothy as well as a retail cigar and whisky shop. Overlooking the river Spey and minutes away from the Aberlour distillery and Walkers shortbread factory and shop!

It’s almost a year since we opened la Casa del Habano and Puffin Rooms- Edinburgh , truly one of my favourite locations to herf as we have a huge and super comfortable cigar terrace and a walk in humidor crammed with the finest LCDH releases and ably managed by our latest recruit Yeni Momblan from Cuba. The bar has an unrivalled whisky menu and the food menu is delicious. Other Puffin Rooms can be found in our flagship Liverpool location as well as Gstaad Switzerland.

 

We opened our new sampling lounge at La casa del Habano – Chester a few months ago. It truly is something special, styled like an apartment in old Havana and ably managed by my best pal Roy Price who joined the company full time last year after a distinguished full time career in the police (and part time career at Turmeaus and C.Gars!)  This location is open 7 days a week and the perfect spot to relax sampling a fine Havana with a good dram or cocktail.

 

We also have La Casa del Habano in Knutsford – Cheshire, the walk-in humidor is crammed with LCDH exclusives and the first floor has a delightful bright and airy sampling lounge. This location also has a wine room where you can find an excellent curated selection by our manager and wine specialist Andrew.

 

Our auction department is having its busiest year ever. Every day we received a box or collections large and small for entry. Our next sale will be held in October. My colleague Luiz Murano heads up the auction department and is a highly qualified ‘Master of Havana cigars’ having passed the higher certificate many years ago when he worked at Birley Cigars. The higher certificate was developed by Hunters & Frankau and to say it’s a hard exam to pass would be an understatement!  We are very proud of our colleague Dante Gabilo who has just passed his exam and is now a Master of Havanas. Dante is the manager of C.Gars – The City and joined us soon after the crazy Covid Lockdowns. He had no experience in the cigar business but was an avid aficionado and enthusiast who has made his passion into a very successful career.

 

My Marketing Team at our C.Gars – Norfolk office are having a lot of fun with their Sip n’ Smoke Podcast an hour of conversation accompanied with a good dram and fine cigar. Well done Lewis and Billy.

Check out The Cigar Inspector for the latest news and content on the cigar world. It’s really quite excellent. You can also review cigars and cigar merchants worldwide. Usman Dawood (a crazy cigar aficionado!) does some incredible video reviews on this site . Truly one of my favourite cigar info and review sites.

 

The Havana supply situation is still very patchy though there have been some signs of improvement as we are receiving some of the previously out of stock lines coming back in small quantities especially double coronas and some Cohiba. The industry still faces a raft of challenges but at least I can report the quality of the Havanas we receive is very high indeed.

 

The latest Havana cigar release is the La Gloria Cubana Turquinos, This Gordito (great size for me!) measures in at 5 1/2″ length and 50 ring gauge, long filler and totally handmade of course. Presented in boxes of 10 and delivering the classic light to medium flavour and strength LGC blend. This follows the re-release of the La Gloria Cubana Medaille d’ Or no.4 which is fast becoming my favourite breakfast cigar.

I think we’re going for the world record for sampling events this year! A never ending choice all around the country featuring the finest cigars and libations to accompany. The events are fun, educational (we have some great brand ambassadors) and very sociable. a good way to meet like-minded aficionados and experience the latest products on the market. C.Gars Leeds must hold the record for the most tasting events in history! with weekly sold out events throughout the year.

 

I can usually be found sampling at C.Gars- St James’s on a Wednesday and Thursday afternoon / evening. Open till 9pm with comfortable outdoor seating, it’s my favourite location to meet friends and clients from the UK and internationally. C.gars St James’s has a magnificent range of Havana cigars and specialities as well as a select range of Orchant Seleccion New World cigars. Arturo Fuente and Aladino cigars.

As we approach our 27th anniversary I can honestly say I still enjoy every day in the cigar business, in fact I still feel like I am just getting started. Our parent company Dominique London has some very very exciting expansion plans that I hope to announce in the very near future. Watch this space !

 

Peaceful puffing

 

Mitchell

C.Gars Ltd – Founder