Hi David, thank you for getting in touch and for making us aware on the issue you experienced. I am so sorry you had a bad experience with one of our exclusive Inka cigars, itÂ’s very rare that one of our own cigars has any issues whatsoever, but due to the nature of a handmade product, there can be the odd imperfection which slips through the net. I have contacted you in regards to our no quibble replacement policy. I hope you receive my email and I can get this resolved for you.
Kind regards,
Georgina.