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Thanks Mitchell, Much appreciated. If all customer service was as good as yours the world would be a better place.
Hi,
Thank you this is much appriciated and one of the main reasons I have started buying from yourselves customer service is second to none. I will be ordering again shortly.
Many thanks
Goods arrived in good order.
Thank you.
Hi thanks for your email.
Service has been great so far. Fast reliable speedy delivery and you sorted out my problem with the Dupont lighter like pros – deeply appreciated.
Please can you let me know if you received the faulty lighter ok?
I don’t use social media, but will be happy to post up a review on some trust pilot style website if needed. I’m new to cigars so have kept my cigar ratings to myself for the moment.
Pipe baccy arrived safely today.
Many thanks for your care & attention.
Hello Stephanie. I just wanted to thank you for the quick turn around of my recent order. I got them first thing this morning. I can't wait to try them out!
Have a great weekend.
Dear Friends, Order came today in good order, too! Thank you! Thank you also for the gifts. Much appreciated. Nobody does it as well as you do. Regards
Dear Friends, Order came today in good order, too! Thank you! Thank you also for the gifts. Much appreciated. Nobody does it as well as you do.
Once again my order was delivered very quickly during the day (7th November).
Only ordered yesterday.
Many thanks.
Dear Cgars, I have just received my first order and would just like to say how impressed i am with the service and the quality of the packing and the extra touches it really does make a difference in choosing where to shop in the future. . . . Thank you
Dear Laura,
Thank you very much for the upgrade!!!!
Before writing to you I waited for at least a week to see if the hygrometer would arrive. Unfortunately it never came. I had asked my father to check the humidor inside before writing to you and he told me that he had a nice empty “box”. He informed me that he received the hygrometer.
Thank you so much you made an 80 year old cigar lover very happy.
Order received today. Thank you again Steph for your excellent service
Got my order safe+sound, thanks
Just a quick note to thank you for your excellent service. My cigars arrived promptly and in pristine condition.
Mitchell,
The Regius have just arrived, superb service as always. You must be very
proud of your crew, they do you proud. Please thank them for me.
Rgds
CDP
NFAR.
Many thanks for delightful and, as you say, pristine boxes.
Best,
Now THAT is outstanding customer service. Not only was I not expecting a reply at 9 pm but a brilliant resolve too.
Many thanks Laura.
100% impressed.
Very nice Mr Brog pipe arrived safely yesterday [Sat].
Thank you.
Just a little email to say thank you for your store.
Since using your website I have had nothing but FANTASTIC costumer service & an excellent online shop to browse.
Also, thanks for sending that Inka red to replace the other brand i had an issue with.
Many thanks.
Dear Mr Morrison
I am a long standing customer of your company.
On Tuesday 23 October I had to return a faulty Colibri Cigar lighter so I went to your offices at Kingsgate Place where I met your very helpful and understanding reception lady who very kindly exchanged the lighter without any fuss.
This is customer services at its Best.
Your staff are to be commended for their customer services which is rear to find nowadays.This is refreshing to find in this modern times.
Thank you.
