C.Gars Cuban Cigars

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C.GARS LIMITED HELP DESK

Welcome to the C.GARS Limited HELP DESK, whatever you are looking for, hopefully you will be able to find the answer here!  If not then just drop us an email at sales@cgarsltd.co.uk and we will of course reply as soon as possible (normally within minutes).

CUSTOMER TESTIMONIALS



Hi! I'm Jessica, part of the customer care team at C.GARS Ltd.... you'll be hearing from me :-) ...and if there are any problems with your order (or any praise!) I want to be hearing from you :-) No problem too large or small for us to solve... at C.GARS Ltd... the customer is always right and we are always happy to help!


Here are what our customers are saying about us

Thank you for delivering my order so promptly. I have not ordered before and wondered how long the cigars will be ok for out of a humidor? They are a present for my partner who's birthday is the 25th September. Kind regards Carly - 22/09/10


Order dispatched with amazing speed, as always! Regards,  Trish - 17/09/10 

Marmalade & jug received safely.  Thank you for excellent service.  Hope to be in Scotland next year and will look for your shop.  Regards, Ron - 17/09/2010

Thank you for your prompt and speedy service, I only ordered my cigars yesterday and they arrived today. regards D Holmes - 10/09/2010

Order number 31354 has been received. May I take this opportunity to thank you all for the great service you have provided me this past year. Thank you all. Very kind regards John. x - 01/09/2010

Thank you for your e-mail. I just want to confirm that I have received my order today. Thank you for the good service provided. Regards, Mustafa - 27/08/2010

Order received today. Many thanks for speedy and efficient service. Linda - 26/08/2010

As always, splendid cigar arrived today. I will be enjoying it this evening while listening to something on Radio 4. Always a pleasure. Steve - 26/08/2010

Only one comment: Great service! Thanks for your patience and sorry for giving you the wrong card details :-) Looking forward to a long friendship. Regards, Wagner - 26/08/2010

What a service, I was told yesterday about 17.00hrs my order had been despatched, 12.20hrs today it was delivered, how good is that, Whatever it is you guys are doing, keep up the good work, Cheers Alan - 26/08/2010

Thanks to your exceptional service once again cigars arrived safely this morning. Regards Adam - 26/08/2010

What a service, I placed my order about 1 hour ago, and it is on it way, that is absolutely fantastic, I will be using your great company again. Its our right to smoke if we wish. Keep up the good work. Cheers Alan. - 25/08/2010

Everything received ok and very quickly too. Very impressed with the service. MD - 23/08/2010

Thanks for the e-mail I've received the order and am very happy with it. Keep up the great service. Regards James - 21/08/2010

In reply to your queries: Yes and Yes. Excellent service. I am a satisfied customer. Thank you. D - 19/08/2010

I received my order ridiculously fast and am more than happy with the service as always. Thanks for checking and look forward to doing business with C.Gars Ltd again soon. Richard - 19/08/2010

Completely satisfied with your efficient service, and quick turn-round of my orders. Thank you. Best regards, Geoff - 19/08/2010

I received my order safely and was extremely happy with the service you provided. Thanks - 19/08/2010

Dear Michelle and Havana Team, I just wanted to say a huge thank you for helping deliver my cigar gift. It arrived in great time! I saw a photo of the package and it was wrapped beautifully, the guys were so chuffed with it! Thank you again. Kindest regards, Rachel - 17/08/2010

MANY THANKS.......YOUR SERVICE IS QUITE SPLENDID, ORDERED YESTERDAY AND RECEIVED BY FIRST POST THIS MORNING. THANKS AGAIN - 16/08/2010

I would just like to thank you for such a pleasant first buying experience, I ordered on the Thursday and it came at 9:00am on Saturday. I will be definitely be using you in the future. Thank you once again. R - 07/08/2010

Just a quick email to let you know i have received my latest order & as always in excellent condition. Thanks for the advice Mitchell & thanks to Michelle for the help last week with my order. Thanks Hash - 28/07/2010

Just confirming my order has arrived today, safe & sound! Thank you, as always, for the great service. I cannot wait to try these babies!! Kindest regards, John - 21/07/2010

Thank you very much for your email. I confirm that I have received the balance of my order. Your service has been excellent, as always. Kind regards, Adrian - 20/07/2010

My order arrived safely, on Wednesday 14th July. Thank you for your very efficient service and great web site. Thanks. Ian - 20/07/2010

Hello, thank you once again for your fantastic service and quality, my cigars arrived only an hour ago - exceptional service as always! I'm going to post some reviews on CGars Ltd, I'll be sure to mention the quality of P + P and service for all orders I've made - thanks once again. Best Regards, Jamie 06/07/2010

I just wanted to say a huge thanks for my order placed recently, I ordered several single cigars yesterday afternoon and they arrived first thing this morning well packaged and the sweet was a nice addition!
I have rarely had such a good first impression of a company, Keep up the good work, Best Regards, Iain - 08/06/2010

I would just like to say thank you so much for my order that I placed with you, I received them the fallowing day it tip top condition. The packing was the best I have seen in a long time and the quality of the cigars are simply excellent ,and thank you for the complementary cigar matches and the mints. I will be using you again as my main merchant, and be recommending you to all of my friends.  I always try and write to companies to congratulate them on there excellent service as I feel it must be recognized by the customer to ensure regular top class service. Thank you again. Adam - 01/05/2010

Dear Gemma Many thanks for your e-mail. Yes I have received my order and as always your service was prompt and efficient. I cant see any way in which you can improve your service, it is second to none. Kind regards, Paula - 26/04/2010

Good afternoon Gemma, I'm actually very pleased you emailed me. The delivery was extremely fast, the product was perfect, the website is clear and easy to use and the whole experience when dealing with your company has been an absolute pleasure. To top it all off I receive an email asking if you could improve! I am a fan of CGars ltd. I will be using your company many times in the future and singing your praises on my blog as well as recommending it to all my friends. Thanks so much for getting in touch. Thomas - 27/03/2010

Competition Question 1 - "Which cigar(s) supplied by C.Gars Ltd would you recommend to a friend?" - Answer - I would recommend a friend to try any Cigar supplied by C.Gars Ltd, but would suggest the following three to start! Ramon Allones Small Club Corona, Romeo y Julieta Short Churchill, Montecristo Sublime LE 2008  - Competition Question 2 - "Please tell us how do you like our "new look website and online store".
Answer - A veritable Havana Lovers Sweetie Shop Window! Friendly, colourful, entertaining, informative and very, very, tempting. Never fail to visit everyday. - David 03/03/10

Dear Jessica, Thank you for your email. I received the order last week on Thursday. I was very pleased with the product and the packaging as I had ordered this as a Valentine's gift for my partner. I thought the Cohiba Siglo VI cigar made the perfect gift as I didn't want something too mushy. He was pleasantly surprised. I liked the white ribbon with the red hearts on it and the fact that the item was thoroughly bubble-wrapped to prevent it from crushing/distortion. I will definitely be ordering from CGars Ltd again and will recommend it to my friends. Best wishes, Anna - 16/02/10

Dear Sir/Madam, My order arrived safely this morning. Many thanks for your prompt and efficient service Kind regards Gary - 12/02/10

Good Afternoon Jessica, Yes I have received my order in a very good time. and this is one of the reasons why together with the excellent communication and general service I am your customer. Well done everyone there at C.Gars Kind Regards Marco 09/02/10

Hi Jessica, The service is outstanding - wish everyone else was the same! Regards Paul - 07/02/10

My order arrived safely as usual many thanks for your excellent (as ever) customer service. My apologies for not acknowledging at the time. Best wishes Tom - 05/02/2010

Hi Mirka & all at CGars Ltd, Well for my first order & yep I know a meagre one to boot. You have most assuredly got a repeat costumer who as times allows will be placing more & hopefully bigger orders in the near future. The complete service even to my "meagre" order is what you would expect from a first class establishment & you certainly are that. Received my order today & very happy.  Here's to a long friendship. Jason - 05/02/10

You know even though you have many many clients, you do a great job of making me feel like i'm your only client, which is greatly appreciated. I've never experienced customer service this good, and I thought you should know that. E.D. - 05/02/10

Jessica, Please note that I received the cigars today. I look forward to weather that will allow me to enjoy the treats! Thank you and keep up the good work, Dagfinn - 03/02/10

The items I ordered from you arrived today (03/01/10). May I say that I'm very impressed at such a fast delivery time! Thank you. Alan W. - 03/02/10

Well, A BIG Thank You for a fantastic fast, efficient, friendly service. I only ordered a couple of empty cigar boxes and there they were the next morning. Next time I will get some cigars but shall continue to sing your companies praises. Credit where it's due. Thanks again. Barrie. - 03/02/10

I received my order the following AM. I am delighted with the cigars and speedy delivery and have already recommended your site to friends who I know will be making purchases. Thank-you very much and I look forward to placing more orders with your company in the future. Regards Kirsten - 03/02/10

Hi Jessica, Yes, I did receive my order promptly, and in perfect condition. In the time I have been buying my cigars from your store, I have only twice not received my order, and I think that was due to negligence by Royal Mail. Your service is impeccable, and I can't think of any way you could improve it. Best regards, Steve - 03/02/10

Package arrived safely, thank you .Brilliant service as usual. Thanks again, Vera M - 03/02/10

My order has arrived safely and service was great, thanks! Jake C - 03/02/10

Jessica, Thanks for your e-mail. My cigars arrived speedily and in great condition as always! I'm a very satisfied customer and simply I wouldn't shop online for cigars anywhere else!!
Please extend my thanks to all your staff. Many thanks again, Very kind regards Roy - 03/02/10

Dear Jessica, The cigars arrived safely thank you and I was happy with the service, Kind regards, Alastair - 03/02/10

Dear Jessica, Thank you for all you help and great efficiency. Greatly appreciated, Becs D - 03/02/10

Just to confirm receipt of my delivery. Very impressed with your prompt service and the quality of the product. Kind Regards Andrea R - 03/02/2010

Order number 23225 has landed, I thank you all. Kindness and gratitude to you good people, John - 03/02/2010

Yes everything arrived very promptly thanks. Thanks for a great service. - 02/02/2010

I received my order in very good time. Very pleased with the service. Could not improve. Thank you very much Mark S - 02/02/2010

My order arrived this afternoon in perfect condition. I would like to thank you for an excellent service and rest assured I will be purchasing from you again. Many thanks, Yours sincerely, Christian T - 02/02/2010

I am replying to confirm that the order was received today in great condition. Thank you for your speedy response and shipping and I look forward to ordering more. Kind regards. Mark M - 02/02/2010

Hi Jessica & thanks for the email. The order was received swiftly & its exactly what I wanted. The service has always been swift & accommodating with you & I will continue to use C.Gars in the future, Many thanks Emma S - 02/02/2010

I got your message thanks and the cigars arrived last week. On service you couldn't beat the best which yourselves. Regards, Steve - 27/01/10
 

I received my order very promptly and all is in order, may I thank you for a pleasant transaction. Best Wishes Bill - 27/01/10

Orders arrived in perfect condition and incredible speed. I cant believe they got here so fast for standard delivery so thank you very much. Regards Mitch - 27/01/10

Order arrived at the end of last week. Product is great, service outstanding. Thanks again Jason - 26/01/10

All items where received in excellent condition. Excellent speed of delivery and great customer service. George - 26/01/10

I received my cigars thank you, everything is fine with them. Big thanks to Mitchell for all the help given when I was trying to pick which cigars to buy. regards Harpinder - 26/01/10

I can confirm that my order came in good time and was complete with all specified goods. I was also very happy to receive a set of complementary matches. Regards, John - 26/01/10

I wasn't too sure where to write this but the service was amazing, I ordered on the 21st and received today on the 22nd I couldn't be happier, big thank you for everything. - 22/01/10

I am happy to confirm the safe arrival of order. It arrived at 11.00am today and was very well packed. Thank you for a most efficient service I will be back! Kind regards, Dr John R - 22/01/10

 

My order arrived safely this morning. Many thanks again for your efficient and speedy service. Graham - 21/01/10

Order arrived and is in superb condition as usual. Sam H - 21/01/10

Mitchell/Michelle, Cigars arrived safe and sound, Thank you!!! Just wanted to say that your customer service is exceptional, of all the internet mail order businesses I have dealt with you are among the very best.  The improvements to the website are brilliant and I'm always nicely surprised at the efficiency in which you despatch your orders. I know by storing my own Cigars how difficult it is to store and keep them in top condition, on your scale it must be near impossible but you have certainly got it spot on!. Like a child with sweets I'm just admiring my latest purchases ha ;-0. Anyway Thanks once again I'm a very satisfied regular at your Chester shop and will continue to highly recommend you as the BEST!!  internet Cigar retailer. Have a great Christmas and a happy, prosperous 2010 Very best regards. Roy - 18/12/09


My order arrived safely yesterday - thank you. I know I am only a small customer of yours, but your service is exceptional - I wish I could afford to buy the 'special' tobacco for my husband on a more regular basis - but its a great service your provide. Have a Merry Christmas & thank you again, Ann  - 18/12/09

Fantastic!! My 'last minute' online order arrived today, how do you do it?? Great products and  brilliant service, your company was an inspired find!  Many thanks, Rachel - 17/12/09

Dear CGars Ltd, Many thanks for the fantastic service so close to Christmas! You put some other websites I have used to shame (orders placed at the start of December that STILL haven't arrived). My cigar arrived safely yesterday and can be part of my Dad's Christmas hamper. Regards, Suzanne - 17/12/09

J
ust to advise safe receipt of my order. Thank you for a brilliant service, I will recommend you and definitely use you again, many thanks, A happy Christmas and prosperous New Year to all your staff. David 16/12/09

Cigars arrived safe and sound, many thanks for an excellent service. We will use you again in the near future. All the best for Christmas and coming New Year. Peter - 16/12/09

Nice one! Just spent a happy time unpacking all of that - thanks for all the bits 'n bobs :-) As always great service! Cheers and have a good Xmas - Mark - 16/12/09

Cigars arrived yesterday and I'm looking forward to enjoying them over the Christmas period!  Thank you for your customary superb service! Best wishes. Duncan - 16/12/09

The package arrived safely. Thanks for your efficiency as usual. Kind regards, Joan - 16/12/09

Good afternoon, Just a quick note to say that this order arrived this morning just before 12 all safe and sound. Absolutely fantastic service, I wasn't expecting to see these cigars until Monday at the earliest, but a 24 hour turn around from order to delivery, sheer class!  Kind regards and seasons greetings  Andrew  - 11/12/09
 

You really excelled this time; my order arrived within 24 hours of placing it !! Many thanks again for the excellent attention. Best Regards Chris - 11/12/09

Dear Michelle, thank you very much for your help.  The cigars have just arrived.  I didn't know what to get my husband for Christmas and then I saw the C.Gars mouse and was inspired.  What wonderful service, may I wish you all a Very Happy Christmas and Prosperous New Year! Very best regards, Pamela - 11/12/09
 
I usually use the Liverpool Branch which is on Fenwick Street and I'd like to point out that they are both friendly and helpful when I am choosing different brands of tobacco. Cheers Keith. - 7/12/09

We received our order yesterday and everything was in perfect condition.  We're extremely pleased with the service which we received from you and look forward to dealing with you again in the near future. Many thanks, Laura 21/11/09


Thank you for the shipment of cigars. They arrived in good condition and were delivered extremely quickly. Thanks again David - 19/11/09

Confirming safe arrival. Thanks again guys, you're truly a top class company. Again, thanks - 18/11/09
 

My goods arrived yesterday 17/11/09, I could not be more delighted, great packaging super delivery time. I feel that I could become very fond off you all in the future, yours Richard. - 17/11/09

Thanks very much for the swift handling of this order. It's extremely rewarding that having been a regular client 2 years ago and being mightily impressed with your company, I return after my 2 year break to find you just as good if not better. As a senior manager providing services myself, I'm hugely intrigued and would welcome the opportunity of a chat sometime to discuss how you achieve this. If you're ever popping up to Oxford feel free to give me a call, or next time I come down to London I'd love to meet up if possible. I'll bring some P2's :) Seriously, I've never known service like it and your team embody the service and self responsibility that I'm working to empower my 80 or so staff with and I'd love to gain some insights.  Best regards Rupert - 17/11/09

Order received, thank you very much, excellent service for processing and delivery and very nice little touch with your matches and sweetie. Thanks again & looking forward to using your site soon. Martin - 14/11/09
 

Thank you for the prompt reply. First of all, the cigars look wonderful! They will sit in my humidor for a week before I even think about smoking one, but they look awesome!! Again, I thank you for your attentive service. I have nothing to but wonderful things to say about both of your companies and I would gladly recommend your services to anyone who asked me (on or offline). Regards, Jeffrey - 14/11/09

Goods arrived safely, very pleased with all products and very grateful for complimentary items. Thanks. - Tina 12/11/09

Received this morning, keeping up your remarkable service. Why would I buy elsewhere. Thank you once again Peter - 07/11/09


Just to let you know I got my cigars this morning. I just want to say you are running a fantastic company and long may it continue, all the best Neil - 05/11/09
 
That was remarkable !! received order this afternoon thanks very much indeed. Best Regards Chris - 29/10/09
 
Order arrived safely, superb service again! passing your name on to my cigar smoking friends. thanks very much, best wishes, Phil - 28/10/09

Just a quickie to say many thanks for your excellent service as always. The cigars arrived yesterday morning so I puffed away happily last evening ! Kind regards Steve - 21/10/09

Order has arrived safely, very quick, great service , and I look forward to stocking up my new humidor once it is up and running. Many Thanks - David - 14/10/09


The Cigars arrived promptly and in one piece. You guys are a great company, so expect many-many-many orders from me in the future. Yours sincerely, Lee - 02/10/09

That is what I call service. Package arrived safely this morning.
Many thanks to all concerned Best regards Bob - 23/09/09

Thank you once again for an easy and pleasant experience shopping with you as my cigars arrived this morning. - Phillip  - 23/09/09

Got my order. It's been a while since I ordered from you and that sure was a mistake :-)   Great products, fast shipping, and did I mention great products? I LOVE THIS PLACE!!!!!  - 12/09/09
 

I'm confirming that my order got here safely and quickly within one working day it was very well packed with no defects or damaged cigars and the mints pretty much seal the deal a nice little touch on your part. I will be shopping with you again in the future and will recommend you to friends - 09/09/09

Just e-mailing to confirm that the cigars have indeed arrived and thank you for the quality products! I am very pleased with the service and would have no problems with using CGars Ltd again, and you can rest assured that I will certainly be referring friends to you! Thanks again, David - 07/09/09

Order received !  Nice little touches which I liked (matches, cigar gauge measure etc). Quality of cigar case was better than expected as well ! Happy customer ! Will recommend ! Well done ! Thank you.
Kind Regards, Garo - 03/09/09

I would just like to thank you for the amazing and fast service I have had from yourselves I will definately recommend you to family and friends Kind regards Geraldine - 03/09/09

The package arrived in perfect condition. I would like to thank you for your quick delivery and i would strongly consider ordering from you again. Susan - 03/09/09
 

I am confirming that I have received my order. Packaging was excellent and everything arrived promptly. Thank you so much for the wonderful customer service I received as well. I look forward to doing business with you in the future. Best Regards, Jason - 31/08/09

Just a quick e-mail to confirm safe delivery of my order. As usual your service was second to none, the quality of packaging and the cigars superb. Look forward to my next order, Sam  - 26/08/09

Hi Chaps and Chapettes, Picked up cigars this morning, packaging was absolutely superb and cigars are all in excellent condition. Looking forward to tucking in! Regards, Nathan - 26/08/09

Thanks very much for your excellent service. My humidor arrived this morning, very well packed, and as I only ordered it Saturday lunchtime I am mightily impressed!  I shall certainly come back to you if I need any more cigar-linked products. Best wishes, CM - 25/08/09

Thank you so much, the cigars arrived safe and sound today.  Really pleased with the cigars and the case as they are a gift.  Thank you  Diane - 15/08/09

I can confirm safe arrival of the cigars the day after i ordered them. Wonderful service as usual your company and staff are absolutely excellent. Thank you Roger - 15/08/09
 

Just writing to confirm I received the order this morning! I must say it arrived superbly packaged and very fast. I am incredibly impressed and will definitely be using your site again. Many thanks, Ben - 15/08/09

I can confirm the package has arrived today. I can't open the box, because it will be a gift, and I have no idea about cigars anyway,  so I obviously am not able to say anything about the quality, but thank you very much for your very fast and professional service. I learnt a lot about cigars, humidors and other accessories whilst I was trying to find the most suitable present on your website for my partner. It is informative, well presented, and very useful. Thanks again Eva - 14/08/09

Cigars arrived safely the day after my order . Wonderful service as usual. Many thanks from a very satisfied customer. Your service is the best I have used thanks again.
- 14/08/09

CGars Ltd, I have just received the humidor you dispatched only yesterday along with all the extras I ordered. It was beautifully packaged and as a result came through my door just as it left yours. I have been using your Liverpool branch when visiting family there for almost a year now, and when I realised that you were all connected I knew that it was an organisation I could trust. You have here a very satisfied customer... thank you! Best wishes, Douglas - 06/08/09
 

I received this order just in time for a holiday and now I'm back just wanted to say - thanks! I was very pleased with your prompt delivery, updates and the freebie cutter and matches kit, especially as this was not a big order. And you've an impressive product list. I know where to go in future!
regards Martin - 06/08/09

I received the lighter yesterday and its beautiful, as expected. I just wanted to thank you for sending it by next day delivery not many companies can be bothered to provide such excellent service once theyve received your money!  Ill certainly recommend you to others if the situation arises. Thanks again. Gill. 02/08/09
 

Well received, thanks very much. Your usual prompt and efficient service. - Rory - 31/07/09

I must be dreaming - the order has arrived - less than 24 hours later. Incredible. Thank you!! - 30/07/09

I am pleased to say that my cigars arrived safely this morning. I would like to thank you and the rest of the team at C.GARS LTD for the wonderful service - the cigars arrived within 24hrs of ordering! I can safely say that whenever I have ordered from you I have always received fantastic customer service. I would go as far as to say that it is one of the best shopping experiences on the Internet. I look forward to placing another order with you very soon. Many Thanks David - 24/07/09
 
This is to confirm that I have received my cigars and I wish to thank You for the promptness of the order.   At 75 years old I rarely get The chance to smoke to smoke a decent cigar.   Once again thank you. David - 24/07/09

Thank you so much to the hard working team for my order it arrived this morning in excellent condition Mr white  - 20/07/09

Hi I would like to thank you for the speed in which you sent my order. I received it this morning and it was well wrapped , undamaged and secure. Obviously I shall use your site in future. Thanks again. Maureen - 18/07/09

Dear Gang, My order turned up yesterday, although I only got to it today. Not only can I confirm safe arrival, but your presentation is just gorgeous; the ring gauge and mouse mat are lovely touches! Thanks for giving me another excuse to come back soon - I'm as delighted as ever. Regards Ben - 16/07/09

Hi Michelle, Regarding my Olivia Robustos and my lighter thank you so much for my products there amazing, I love dealing with you at CGars Ltd. Amazing Company Nick - 16/07/09

Received my order today. Thanks very much. Well packaged and the matches and cutter were a nice touch. Pleasure doing business with you Stephen - 15/07/09

Good afternoon, I am just confirming the exceptionally fast and safe arrival of my order. An amazingly fast and professional service. I have never smoked a cigarette in my life and have only smoked the occasional cigar if I'm honest, but for reasons I cant explain I have always had an interest in cigars but now i am going to start doing something about it. I would never hesitate to use CGars again, and look forward to shopping with you in the future Thank you very much, Jake - 14/07/09

 

The cigars arrived this morning in tip top shape. Many thanks for your careful packing, and speedy service. This was a test order for me, so you can expect many, many more in the future. Sincerely, Darryl - 14/07/09

Dear C Gars online team, I just want to thank you for your quick and efficient service. The website is easy to use, and the order and delivery of was cigars was put through with the minimum of fuss. Also, the condition of the cigars was very good upon arrival. Again, thank you and I shall be recommending your company in future. Yours faithfully, Andrew - 02/07/09

Hi, I am writing this e-mail in order to tell you how happy i am with your service. I ordered some cigars on Wednesday, on a 2-5 working day delivery and they were there the next day. I have ordered from the site before and i am extremely impressed with the service. the website is very easy to navigate and order from, the delivery is fast and the packaging and attention to detail with the presentation is very good. Your customer care is exceptional and I just wanted to let you know how good I believe your business is. I wish you all the best for years to come. Yours Sincerely Steven - 2606/09

Dear C.Gars, Order just received.  Once again, the service has been exceptional and it is always with great pleasure that I make an order from you.  Regardless of whether the order is for 10 or 150, the service has always been exceptional.  Thank you very much once again, I hope to be making another order shortly and will be smoking one of the Trinidad Ingenios LEs today to celebrate my birthday! Matt - 22/06/09
 
Hello, I just wanted to say 'thank you' for my recent (and first) order.  It was a gift for a friend and he was "more than chuffed" with his engraved cutter and the Seleccion Robusto.  I must say your customer service and communication is excellent and I shall be recommending and purchasing from you again. Thanks again.  And please pass onto your staff. Regards, Derek - 22/06/09

Flawless service and appreciated, as usual. Such good service as I always receive from C.Gars Ltd is rare and a credit to all of you, thanks once again Linley - 17/06/09

Thanks Marcie for great advice on cigars especially the Montecristo Edmundo, the service from you and your team is second to none which is hard to find these days thanks very much Mr Broomfield - 07/06/09

I just wanted to drop a line and tell you that the cigars have arrived in perfect order.  I thank you very much for the opportunity to acquire the "Golden Oldies".  Cheers!  Greg H - 02/06/09

Thank you, my order arrived this morning. I would like to say how impressed I am with the service, the quality and value for money provided by 'CGars' Ltd.
Thanks again, Tom - 01/06/09 


Id just like to thank you for expressing the cigars to me, its really appreciated. Once again, as always, another good experience from CGars Ltd. Kind regards Chris - 29/05/09

Dear Marcela, Thank you so much for your update, that was really appreciated. I wish you all at 'C.Gars Ltd' a very busy and successful bank holiday trading weekend. In my experience C.Gars Ltd is still number one for customer service; you're simply the best cigar company I know! Warmest wishes, Clive. - 26/05/09

Dear Sir/Madam, I  received the humidor and engraved plate within two days and was extremely pleased with the quality and service. Lisa - 22/05/09

Dear CGars Ltd, A short note to say my order arrived safely yesterday am ( Wed. 20th ). Once again the delivery time is outstanding, and I thought the little extras were a nice touch. Very impressed. Thanks again, will be ordering again shortly. Kind regards. Malcolm - 21/05/09

Dear Sales team and all at CGars, Hello, my name is Steve, I have recently started ordering from yourselfs and would just like to compliment you on your fast efficient mail order service, It makes a change to be exited when the post comes instead of dreading imminent bills. I  have just discovered the world of GOOD  cigars after returning from a visit to Spain a few weeks ago, I have not smoked for 20 years now since getting married to a non smoker,   as a lorry driver  suffering with lack of work in this recession, I decided I needed a new hobby, and escape from it all , even if only for half hour or so. , along came cigars, my salvation,  I started first on cheap hamlets,( Like smoking card )  then at alicante airport, trying to use up remaining unspent euros, I was recommended Cohiba Exquisitos by lady in tabaccos, rather reluctantly, and to shock of wife, a parted with euro 37, but WOW what a smoke, nothing like I had been used to before, - so to cut a long story short I  am now enjoying my new found hobby with your help. The Humidor is very good, I have just ordered digi hydro as analog was out, also the coffee tastes great, so does the Cohibas Exquisitos, Montecristo 3s, oh and not forgetting the mints. Thank  you again for your help and informative website. Regards  Steve - 15/05/09
 
I know I have said it before, but I am amazed at how good Cgars is, the service is impeccable, deliveries are super quick well packed and beautiful, the wealth of knowledge of all staff is top notch, and the part I am most thrilled about is the personal and friendly service I have never been to one of your shops or met anyone but the service is absolutely 5 star where else can you talk to the managing director and get his advice on the best cigar for you? nowhere only at Cgars! I now find myself regularly on the PC with a cigar browsing Cgars looking and reading all the latest articles, I think your blog is a pure genius idea a small glimpse into your life and the wider world, I think slowly I am becoming hooked on cigars and the life style they bring which can only be a good thing! I keep recommending you to my friends and anyone I meet while smoking a cigar! Keep up the good work in 2009. I'm already surfing for my next purchase, might need to make some room in the humidor first though! Many Thanks Garry - 29/01/09

Just a quick mail to advise that my shipment arrived this mourning, it was beautifully packaged, meaning all the cigars are in perfect condition, so thank you to whom ever did such a great job. More  generally thank you C.Gars Ltd. for the wonderful selection of brands and level of service, from ordering to being stored in my humidor in less than 24hrs! I look forward to dealing with you in the future. Regards Ian - 06/01/09

The usual exemplary service with the package arriving this morning in good order. Best wishes Peter - 06/01/09

Once again your service was absolutely fantastic. Thank you for despatching the cigars so quickly and in such perfect condition. Roger Masters - 04/01/09

 
I ordered a few cigars from you a couple of days ago and was pleasantly surprised when they arrived today by recorded delivery. I peeked inside to see a nicely wrapped parcel and card, I wanted to thank you for wonderful service. I just hope my husband likes the cigars! Thanks again, Anne  - 18/12/08

Have a great xmas and new year all. Many thanks for fantastic service throughout 2008. Joe - 13/12/08

Dear Michelle, many thanks for the perfect SLR!, And if you have time........ A few years back, when my fascination for the beautiful Habanos took it's insatiable grip, I visited a well-reputed and authorized city specialist. Filled with excited anticipation we entered the store and discovered a shocking indifference to customers (the gentleman concerned clearly not wishing to be distracted from "the Arsenal" on his portable TV), a minimal knowledge of the product, and total lack of understanding of how the incomparable Havana deserved to be treated (our purchases, including one exorbitantly priced Monte A, unceremoniously shoved into a large paper bag). Needles to say, my initial foray almost hastened the end of my interest barely before it had started. It was very fortunate that my subsequent effort led me to CGARS Ltd on-line. 12/12/08
 
I'd therefore like to thank you all for the friendly, efficient and informative service you continue to offer. Purchases continue to be a pleasurable experience and daily visits to the website have become part of life's ritual. Ok, right now things are uncertain and I may not be in a position to purchase that presentation box of La Gloria Cubana's I so long for, but I know that I can buy one, and it'll be made just as special. I'm confident and more than happy to recommend anyone that wants their experience of buying the best quality at the best prices to you and the team at CGARS.  Merry Christmas, and a very happy herfing 2009. David (not really the Grinch!) - 11/12/08

 

If you guys always operate with this much personal attention, you are going to be a very successful business.  It is recognized and much appreciated! Glenn - 09/12/08

Many thanks for sorting my order out and the time taken speaking to me about it. It really does confirm C.Gars status as the best cigar merchant in the UK to the extent that I no longer visit my previous haunts for a smoke (Foxs). Also the advice you gave me on the Nicaraguan and Dominican cigars was excellent. So much so that Ive already ordered another box of the Luis Martinez. Just to ensure I dont run out over the festive period where much cigar chugging will be happening with friends J  Many thanks, Richard - 9/12/08

My order  was delivered to Japan yesterday, and I am very pleased with your way of packing of cigars!!  I have some experience of ordering cigars from overseas, but your shop is the best at the care of sending cigars.  I am very looking forward to tasting them.  Best Regards Tomohide, Japan  - 17/10/08

Incredible service. Next day to the heart of the Highlands of Scotland. The cigars were waiting for me when I arrived. I had expected them to take three or four days. Thank you for the cutter and matches as well - John
  - 15/10/08

Dear Mitchell and Michelle and all concerned at CGARS,
Please accept this email to show my gratitude and express my utmost thanks for the service I have received from yourselves over the last four years or more.  I have been a regular customer of CGARS for quite some years now and as a cuban cigar devotee it is always a pleasure to order from CGARS, as I'm ensured a quality product and as to date have had absolutely no problems with the cigars and with the service you offer.  Within these few years as a customer of CGARS I have never actually expressed my thanks and gratitude to yourselves so please accept them wholeheartedly and be rest assured I hope to continue my custom for many years to come.
"The most futile and disastrous day seems well spent when it is reviewed through the blue, fragrant smoke of a Havana cigar." Regards K. PEACOCK - 02/10/2008

As always you are extremely efficient and quick and I am very grateful. Kind regards, Nikki - 16/09/2008

Just received my cigars and want to give a big thanks to everyone at CGars Ltd, amazing prices and very quick delivery! Thanks, Paul - 09/09/08

Order received 9 Sept, the day after it was placed. With so many sites failing to keep to their promised delivery dates I am genuinely impressed. Many thanks. John J. - 09/09/08

Once again you have demonstrated your outstanding service, my order arrived earlier today and in perfect condition.  Thank you. Regards  Mark - 15/08/08
 

Talk about fast service. I received my part order at 11.00am THIS MORNING !!  absolutely fantastic. I read the review of the ceramic cutter, and I have to say, in all fairness to the reviewer, it does exactly what it is designed for and at the price, quite fair. It is light in weight, dark coloured, and has a nice tactile touch. The other cutters I purchased, I will look forward to cutting with them. Once again thank you for your efficient and exemplary service. Regards Paul 13/08/08

I ordered 2 cigars from your website yesterday at around lunchtime.  This is the first time I have used your business or indeed bought  cigars online.  I was quite surprised to receive an email around an hour later  informing me the order had been posted. I was even more surprised  when I arrived home to find that the order had been delivered the  following day.   I was initially concerned at how untubed cigars  would travel but the post and packaging was excellent and very  reasonable. Thank you for great customer service, you have just won a  regular customer.  Best wishes,  Mr Roberts. - 31/07/08


Hi Folks, No problems or questions with my order, just wanted to drop a note to say how pleased I am to have found your site! This was my first order, having stumbled across you online (novice cigar smoker who caught the bug in the Caribbean earlier this year).  Order placed on Sunday, received in fantastic condition on Tuesday - and well-priced to boot! Fantastic service, hugely impressed, and won't be going anywhere else for my cigars in future!  (Well, not until I'm back in the Dominican Republic anyway). Many, many thanks, Stuart - 24/07/08

I wish more retailers had your kind of great customer service and business acumen. It would sure make my life as a salesman and as a consumer much more rewarding and pleasant to do business. By the way, I am smoking one of your cigars as I am writing this. Long ashes to you! Sincerely, Richard - 18/07/08

Goods arrived today many thanks excellent service. Regards Eric - 10/07/08
 
Dear Sir or Madam, The above order arrived safely this morning, thank you.  I haven't seen the contents yet because they are for my birthday in a couple of weeks, so my wife has spirited them away. I emailed you yesterday because the order had not yet arrived  I was surprised to receive a telephone call later the same day from a charming and efficient lady, to explain the reason for the delay.  And even more surprised to then receive the goods this morning.  Well done. Would that more companies responded in such a businesslike and efficient manner.  May you continue to prosper. Thanks again. Alwyn - 3/07/08
 
Just to say thank you very much for excellent service.  I have just taken delivery of my order and I'm impressed with the speed of delivery, packaging and of course price. I'll be back. Kind regards, David - 27/06/08

"Lovers of the Leaf"..... Take Notice..... Mitchell's most recent 'rummage sale' is hardly such.... it's more of the 'bargain of the year'. The Partagas PC's in particular (2 boxes now grace my walk in ) are just plain excellent: medium rich, smooth draw, and superior construction.  If you small to medium sized smokes, you will wear a smile with each puff....Don't let the crazy low price be of concern, this is 1 sweet offer.  So grab a box or 2,,, and don't forget to say 'Thanks'..... Fellow Leaf Lover Joe - 21/06/08 

Just like to say many thanks for the extremely fast and efficient handling of my first order with yourselves!! If I am honest I was a little sceptical at first, but I am thoroughly impressed with the speed efficiency and the delivery of my chosen cigars, you have definitely won me over! Many thanks for all your help I look forward to placing my next order! Garry  - 19/06/08

Package received intact.  Thank you. I am 100% satisfied with your products and your service.  Some day, I am going to make it to England and see your shop.  Kudos to your staff.  Thanks for a pleasant experience. John W. - 19/06/08


Hello Everyone at C.Gars, I wanted to take this opportunity to say thank you all for your exemplary customer service, I've placed a couple of orders now from an initial order value of a few hundred pounds to my latest of a few thousand, And have found that regardless of the value of the order the service that I have received has always been above and beyond anything that I could have possibly have expected, The passion and enthusiasm that you have for cigars is evident in speaking to you and I have greatly appreciated the un-biased and honest advice and recommendations that you have given me, In closing all I can say is that dealing with C.Gars is a pleasure from start to finish Best Regards, Steve P - 28/05/08

Ive been a customer of CGars Ltd for a few years now and Id just like to say thanks for your continued excellence in customer service, promptness, politeness and product quality. Ive often been a bit demanding with delivery requirements etc but you always seem to come up trumps and actually listen to instructions which is rare these days! Keep up the good work, it will win you many more customers loyalty in future. Kind regards,  Matthew K - 09/05/08

Thanks again for everything and pass on my appreciation to everyone there, Best Regards - Steve. - 01/05/08

Hey again its Chris who ordered the cuban mini sampler just wanted to say I'm very impressed with your service and will be ordering and recommending you to others. Thanks for the swift delivery also :)  Take it easy Chris - 30/04/08
 

Just a note to say how pleased I am with the cigars I ordered. they arrived quickly & well packaged. I will definitely recommend your company & use your services again. many thanks, Sue - 08/03/08

Just wanted to say that you guys are awesome. I receive my package sooner than expected, and in great condition with brilliant packaging. Thank you very much, I will be back. Billy - 07/03/08

I feel I must compliment you on your extremely efficient and eye-opening service. I have on too many occasions to count been let down by terrible suppliers - but your extremely fast dispatch and the little extras (such as carefully packaged products and more personal thank-you notes with my products) mean I will certainly not hesitate to make any future orders with you. Thank you again. Roddy - 29/02/08

Like any great cigar the prelight ritual is an integral part of the experience. The rituals usually begin with how the cigar looks and than how it smells when you light it and finally that first draw. In this case the pleasure of smoking a fine cigar started with the purchasing of the cigar. My experience has been wonderful. From your clear and user friendly website. To the most helpful support staff I have ever encountered. From start to finish your customer service as well as everything else have been great. The only problem is your selection is almost to big to choose from.  This is the best cigar website I have ever used.  M J from Israel.  - 26/02/08

Just a quick note to say a big thank you to all the team there for the great service.  The cigars were superbly packaged and even though I had ordered all singles the guys and girls had placed them in a box.  They were also in excellent condition.  This was the first time I have ordered from C.Gars Ltd and I have to say that you are streets ahead of your competitors.  My only regret is that I didn't start ordering from you earlier.  Anyway, that's enough compliments for you I don't want you all to get big headed! Thanks again Ryan - 07/02/08

I would like to take this opportunity to extend my deepest gratitude for the unparalleled customer service given by you and the staff of C.Gars Limited. You truly do have the utmost concern for the customer and it shows. When I once again have the desire to seek out a fine smoke, I shall not hesitate to bring my business back to your online door! Thank you and have a pleasurable holiday season! Best Regards, Craig - 27/12/07

Just arrived check over my beloved stogies, all in great condition, fast delivery too. I shall be purchasing with u again in the near future. a big thanks to all at C.Gars and a Merry Christmas to all.
Andy. - 11/12/2007

Just a note to thank you for the speedy arrival of my latest order. Once again the delivery was next day, with the cigars well packaged. I wish to give my thanks to you and your staff for the excellent service and advice I have received from you. I look forward to buying from you again in the new year! Have a lovely Christmas.  - 8/12/2007
 
Once again, super customer service absolutely fantastic delivery speed. A top company. Thank you very much. Will be back soon. Kev  :) - 29/11/2007

Just a quick e-mail to confirm safe delivery of my latest order. Your service was, as usual, nothing short of excellent, and I look forward to my future purchases - 24/11/2007

Received my order just as you had stated. Every part was just fantastic. It is a great pleasure ordering from you and I am looking forward to many more purchases. Thank you!!! Frank - 18/10/07


Dear Michaela, Just to thank you on the extremely fast delivery of my order. I phoned my order at around 4.30 and expected my delivery as of Monday or Tuesday, since it was the weekend. They were delivered at 11.00 on Saturday morning. I didn't think our mail service was capable of working so fast, thank you very much for your lovely manner on the phone, Hope to order again soon, Kindest regards Paul  - 15/10/07

Dear all, Many thanks for the quick preparation and delivery. I received my cigars by special delivery this morning. I have to say I am most impressed with your service and the quality of your cigars. Well done to everyone!  Best regards, Peter - 12/10/07

Who else is there to choose? What a great service you provide. Both my son and I are confirmed C.Gar shoppers. Many thanks, Paul - 11/06/07


Dear all at CGars Ltd, Just wanted to say thanks for the great service, as ever. In particular, I put my order in at the stroke of 3pm on Friday (Id forgotten to do it earlier) and it arrived Saturday morning. Such great service really is appreciated, especially as I had my cigars ready to enjoy the first weekend of the Rugby World Cup. Thanks again for all your hard work. Regards, Ed. - 10/09/07

I am a customer service representative for my company. C.Gars Ltd is a first class company as far as customer service is concerned.  Your response time on questions via e-mail is exceptional. The quality of the product and the super quick delivery service is also superb. It is always a pleasure to order from you. Keep up the great work. M. G. - 14/08/07


Hi, just wanted to say what a wonderful and efficient job you do there and how happy I am with the excellent service you have provided. Long may i continue to order my cigars from you...thank you. Brian - 02/04/07

Mitchell, Thank you for your support and participation in our event. Our auction and lottery managed to raise $3700 for the Cigar Family Charitable Foundations work in the Dominican Republic. We greatly appreciate the donation for the auction you made and we hope that we will be able to come back to you next year when we plan to have our BASH  #2. We include a copy of your diploma we will be sending to you soon. Best regards, Niclas hlberg 08 Bolmers - 01/02/07

To the wonderful CGars Angels! Just to confirm that my order arrived this morning in perfect condition as usual. Even though you some how manage to get my cigars to me within record time, it still impresses me! A note to Mitchell - whatever future plans you have for further expansion of CGars Ltd, please ensure that you take a good look at what you are already doing, and then keep doing it! Your relentless dedication to surpassing all customer expectations is beyond laudable, the service from your staff is faultless. CGars are far more than a supplier of fine cigars, as a customer you are treated as though you are family. Kind regards Rupert - 24/01/07

Many thanks Michelle, and huge thanks for getting the order sent through so perfectly again, it all arrived beautifully packaged! Kind regards Rupert - 15/01/07

I had the fortune to visit your shop in Liverpool last year (2006) which was a very interesting and informative visit.  Having being to Cuba over the last five years and obviously purchasing Cigars, your web site as assisted me in not only purchasing quality cigars but using the codes published, making certain of buying the latest up to date fresh supplies and not older boxes going at much cheaper prices.  I do not know the life of a cigar once on the shelf but through you and your humidifers, the ones I have certainly provide a pleasant smoke. Thank you very much for you informative site and may it continue - 04/01/07

* Everything arrived in perfect condition.  Packaging department really does a nice job.  It is and always has been a pleasure doing business with you!!  Thanks, Craig - 14/12/06


* I received my cigars today and I just wanted to email you and say I am so impressed with your service.  I will definitely be ordering again and have recommended you to lots of people. Thanks so much Michelle - 08/12/06

* I acknowledge receipt of this order received this morning. I must congratulate you all for the efficient, speedy & professional way you handle orders ---- something one doesn't always experience. I will certainly continue to use your service. Season Greetings  Thank you again Stan - 07/12/06

* Yes very satisfied with CGARS and will bear in mind for future, Many thanks, PR - 01/12/06

* My order was received safely and extremely promptly. I was impressed by your speed, efficiency and back-up, and I will certainly order all future supplies from you.   Many thanks. Brian. - 29/11/06

* I have received and am satisfied with my order. had a problem with the delivery, but it turned out to be the delivery company's fault not your own, so yes everything was fine - Jamie - 27/11/06

* Thanks for the e-mail everything came through fine, will be looking for more stock in the new year! Chris - 27/11/06

* Sorry I missed you. You cab be assured that I was very satisfied with your service - I always am - Ralph - 27/11/06
* Everything received, fantastic service. - Jo - 27/11/06

* Good Morning to you all.  I am not requesting information, I merely wish to thank you for the exemplary service in delivering my order.  I realise you are probably more used to dealing with much larger orders than mine so it is gratifying to find a company that take just as much pride in dealing with the "little man" too.  Thank you all.  I shall definately be dealing with you again. Brett - 24/11/06

* I am very satisfied with the order and the service I received.  Thank you very much. Regards Debbie - 17/11/06 * Sorry I missed your call. To answer your question I am more than satisfied with my order and very pleased with the great service you provide. Being new to cigars I am still feeling my way round the art of cigar smoking and selecting, as me order history no doubt shows. I find your online shopping facility most helpful and informative , carry on the good work. Regards Neil - 17/11/06

* Thanks Gemma, everything received in perfect order.  I've only had one game of golf since they arrive and it was bucketing rain so I've not even had a try yet.  I will make the effort tonight and see how they taste. Thanks Gordon - 17/11/06

* I was very pleased to receive my order promptly. It looks very attractive and I am sure it will be a much appreciated gift.  Your service has been impeccable. I would gladly use your company again and will be happy to recommend you to friends. Many Thanks Sarah - 20/11/06

* I emailed after I received my order to say thanks for the wonderful service, you never cease to amaze me when my orders arrive so promptly. Thanks again, Scott - 17/11/06
* I received the item and am very satisfied. But I'll know for definite after Xmas as it's an Xmas present for my husband. Many thanks for the service. Andrea - 17/11/06

* Yes we were very satisfied with the Cigars we ordered. Thank you for your fast and efficient service. Mark - 17/11/06

* Thanks for the email, I received my order very promptly and am very happy with it. Excellent service. I certainly will be ordering again in the future. All the best, Andrew. - 17/11/06

* I am sorry I missed your call. I kindly received my purchase not long after I had paid for them. I found shopping easy and convenient on your website. I am very satisfied with my purchase. I will definately mention your company name to others. I think its brilliant how well you look after your customers it shows that were your number 1 priority. Thank you once again, I wish you all the best and all the success in the near future. Matt - 17/11/06

* Thanks for getting in touch.  My order came through as expected on Tuesday.  The cigars are now in my humidor getting up to peak condition - I always let my newly purchased cigars rest for a couple of weeks. However, I must admit to trying one when they arrived - it was very satisfying - I can see them making a great after-sandwich treat when I am fishing.  Thanks again, Allan - 19/11/06

* We have received the order and are very satisfied thank you Katherine - 19/11/06
* Firstly my apologies for the delay in response to your e-mail, I am completely satisfied with the previous order and as always the service and support offered by yourselves has been superb, it is always a pleasure dealing with C.Gars Ltd. - James - 10/11/06

* Hi! Got the Cigars!! Fair play to you! A great service and trustworthy too! I hope my pal will enjoy his Christmas Smoke! Keith - 15/11/06

* I got my order within two days and I am savouring my wonderful coffee as I write this.  I will most definitely be buying more from you in the future. Regards Frank - 06/11/06

* Thank you for your courteous e-mail below which was much appreciated. I apologise for not confirming receipt of the order earlier, the item is a present for someone so I haven't opened it yet, they will on Saturday. However, if the item is anywhere near as good as your customer service I  am sure it will be perfect. Many thanks again. Best regards, Emma - 3/11/06
 

* Thank you for your email.  Yes the order arrived promptly and we are very happy with it.  Thanks again. Nicola - 3/11/06

* I emailed when I received the order, everything was fine with the delivery and the cigars. Thanks for taking the time to contact me. Regards, Michael. - 2/11/06

* Order received in perfect condition.  Many thanks.  It will be travelling on a plane at the end of Nov as a present for a friend in HK.  I bought a similar one for my brother a few years back so you will be happy to know that the products are still excellent! Raymond - 2/11/06

* Your sales team is the best! I don't purchase that often from you but when I do order, I get the best service and super fast response to my emails! Thanks! Darryl - 31/10/06

* As ever your service has totally amazed me. Thank you very much indeed. Will - 30/10/06

* Thank you for your follow up courtesy call, unfortunately I was out of the country on holiday when you rang so was not able to take your call. I can confirm that the item arrived in good condition and met my expectations. Should I require anything further you can be assured that I will visit your web site. Eric - 30/10/06

* All was well with my order and your companies service and delivery first class, Best Regards, Paul - 30/10/06

* Thank you for your e-mail. Yes, I did receive my order and everything was present and accounted for.  I have been a customer with CGARS Ltd since September 2005. I have never had any problems with any product, delivery or backorder.  I'm not a bulk buyer or a connoisseur of cigars, but I have always liked a cigar now and then.  Top Quality products and service, I will be happy to continue purchasing my cigars from CGARS Ltd. yours sincerely, James - 26/10/06
* Thanks, very good delivery service. It was very quick. - Nakis - 25/10/06

* Thank you for follow up email. Everything was very satisfactory. All goods received in top condition. Best Regards Steve - 25/10/06
* Thank you for your email and sorry to miss you.  I received the cigar cutter and am enjoying it very much.  I am impressed with company website and speedy service.  Thanks and regards Dan - 25/10/06


* Hi Gemma, I received my order just fine, excellent service, many thanks. I will be placing another order soon. (I'm gonna need another humi soon! :-) Noah - 25/10/06
 
* Sorry I missed your call.  Thank you very much for checking up, yes everything was fine; everything I ordered arrived safe and sound and nice and quickly too.  Kind regards Stef - 23/10/06


* Thank you for the email. Yes, I have received all the items, thank you very much! Again, great service from CGARS Ltd! Thanks again Stephen

* Hi Gemma, Very satisfied with cigars, they smoked like a dream. Kind regards. Dave - 20/10/06

* Humidor arrived next day.  Very good service.  Thank you Steve - 20/10/06

* Hi Gemma, Thanks for the call.... so that was you at 12 today, was it?  I fear I was out chomping fish and chips; followed, you will be happy to hear, by a generous helping of apple strudel.  And ice cream.  Almost as satisfying as the cigars, which arrived extremely promptly and in excellent condition.  Robert  - 20/10/06

* Gemma, Order received on the following day. Excellent service. Many thanks, Donald Jamieson - 17/10/06  

* Sorry, but I have been in and out for the last few days. The order was received in good order, and cigars are as expected. Thank you for your service to date. Kind regards Chris - 11/10/06

* I was out of the country when my order arrived, As usual , I was very pleased with the aged sampler I ordered. I will be ordering again very soon. Kind regards Michael. - 11/10/06

* Sorry for the delay, been out of the uk for a while, the cigars were in excellent condition thank you very much. I will be back for more thanks again. Mick - 09/10/06

* Yes very happy with the service, thank you for you're follow up. Kind regards, Paul - 09/10/06

* Thank you very much for my order and yes I'm very satisfied with the cigars -they are a lovely smoke! Will be ordering again soon, many thanks, Michael.- 09/10/06

* I received the Cuban coffee fine and am already enjoying it - Best Wishes John - 09/10/06  

* Yes I am extremely satisfied with my order, although I must admit that this was a present to me from two of my colleagues. Regards James - 08/10/06

* Yes thank you, Gemma. I received the order and they were very appreciated by my friend. Thank you for being so helpful. I'm sure I'll be making another order with you in the near future. Thanks again Adam - 08/10/06

* I did receive my cigar order thank you very much. I work away from home the early part of the week so only picked up your message late last night. Appreciate your thoughts, regards Norman 05/10/06

* On holiday in Portugal ! Thanks for e-mail, a always service and  goods excellent. Keep up the good work ! Cheers, Paul. - 04/10/06

* Yes I received my order, I'll be using your fine company in the near future Many Thanks Simon - 03/10/06


* I have received my order and am very happy with the product. May I also take this opportunity to mention the service I received from CGars Ltd was of the highest standard. Rest assured I will be using your company again in the very near future when I've had chance to compare your selection of cigars with my current supplier. Thanks for all your help. Regards Russell - 03/10/06

* Thank you for the follow up.  Cigars are with me, and so far very enjoyable indeed.  Many thanks and best regards Stephen - 03/10/06
* Everything was fine - very quick delivery.  Thank you Claire - 03/10/06

* Thank you for your email. Yes I have received the case and it is lovely. Thanks and regards, Simone - 02/10/06
* Hi Gemma, Many thanks for your email. I received my cigars safely thank you, and have enjoyed a couple already, as did the groom and best man at the recent wedding I attended !! The mints were a nice touch. It was a pleasure doing business with you, and look forward to speaking with you soon.  Nigel 02/10/06


* Sorry I have been very busy and omitted to acknowledge receipt of my order. As usual, I was extremely pleased with the service, and the cigars are excellent. Thanks, till next time, Steve - 29/09/06

* The cigars arrived with their usual promptness and I am sure that they will be excellent.  The quality of the Havanas and the service from CGARS are always of the highest order. Sincerely, Philip 29/09/06

* Just to confirm that my order arrived safely today. All present and correct, thanks for the speedy and efficient service. Will be in contact again when the need arises. Take care Les - 29/09/06

* What would Mitchell think of a new motto for CGARS Ltd???? I think it should be "THE EXPERIENCE OF EXCEPTIONAL SERVICE" - Mike 27/09/06

* Thank you for your concern. I am extremely happy with my purchase and your customer service has been excellent, delivery was very fast and i am very impressed with your packaging, the book arrived in near perfect condition, much better than some have from other online sellers. Many thanks Chris  - 26/09/06

* As always, I am more than happy with the service Mitchell, Michelle and the team provide; don't worry, I would let you know if I wasn't but I can't see that happening anytime soon! Thanks for the follow-up - much appreciated. Very best regards Gerry - 26/09/06

* Just to let you know I did receive my order thanks and I was very satisfied with the goods, the packaging and the delivery time. I will definitely be using your site again in future. Thanks. Danny. 26/09/06

* As ever.. most satisfied, excellent service and range of products to satisfy and delight my political incorrect frowned upon enjoyment, keep up the good work. : ) Paul. - 26/09/06

* First thanks for the call last Friday, I have since picked up my order and all was received in very good order, thank you for great customer service which is rare is this day and age..  Till the next order.  Thanks  Wayne  - 26/09/06

* Thank you very much Gemma, I had no problems with the orders and you will be hearing from me with more orders
. Daniel - 25/09/06

* Sorry to miss you. I am very pleased with my cigars Thank you. Kind regards Rowland. - 25/09/06

* Thank you for your message.  I am extremely satisfied with my order, thank you kindly for asking. Kind regards Gavin - 25/09/06


* Thank you very much for your email, the order arrived safely and I am very satisfied with the delivery. The order was extremely well packed and all the contents arrived in pristine condition. Your sincerely, Bob - Bob 23/09/06
* Thank you for getting in touch. The order arrived promptly and is fine - Jim 21/09/06

* Thanks for your email, your customer care is excellent.  I did email sales last week to say I had received the order and how well it was packaged and had a very nice reply from Mitchell but thank you for checking anyway. I tried the Hoyo de Monterrey Epicure No. 2 at the weekend which was superb! Best wishes Nick - 22/09/06

* Yes, I received the order. Everything was very good, thanks. Carlo - 21/09/06

* Just an email to say I have received my goods and everything was in superb condition, thanks for the fast delivery and help you provide - Jonathan 21/09/06

* I received the order in fine condition and just in time for the birthday that it was intended for. Thank you for the e-mail James - 21/09/06

* I have received the order and I am very pleased, thank you... Nigel - 21/09/06

* Thanks for the contact, I received my order the next day after ordering and was very impressed. There was a problem with the wrapper split on one of the cigars but I smoked it anyway and was fine. I will be ordering some more goodies soon :-) many thanks again, Noah  - 20/09/06

* Yes, my order was received very promptly, great service, thanks. Mike  - 19/09/06

 

* Sadly was in hospital at the time of receiving the call but yes, I am more than satisfied with my order thank you very much! arrived promptly and in very good condition! Thanks Chris  - 19/09/06


* Thanks for the phone call and email  I wasn't expecting after sales support so managed to get to the message on my answer machine before my husband!!
 I am very happy with the humidor kit and all being well, so will my husband when he receives it on his birthday. Many Thanks Andrea - 18/09/06

* Thank you for your email. As ever I am extremely pleased with the service I received from C.GARS.  My copy of Cigar Aficionado arrived to my door in Northern Ireland the day after I ordered it, and I ordered it late afternoon!  I have using C.GARS for the past 3 years now, and you are getting better and better!   My regards to yourself, Mitch and the rest of the staff at C.GARS Ltd Adam - 17/09/06


* Thanks for the email, and the phone call, my number has changed, and I have not updated it on my account, it is appreciated and everything   was fine, as it usually is, Thanks again, Daniel - 15/09/06


* Many thanks for your courtesy call, please call me Shaun though, Yes I received my order quickly and in good condition, as I always have. Thank you again for the great service, and the contact following an order is a very nice touch.  Again thanks Shaun - 15/09/06

* I am more than happy with my order, many thanks. Went to my friends last night and had some of my rum, puffed on a cigar, twas very good. Your staff provide a great service, and I am thoroughly pleased with your service. C.GARS Ltd will continue to be my choice for cigars and other cuban products. Many Thanks, Fergus - 15/09/06


* I received my order thank you.  As always, I was most impressed with the service and rapid delivery. Many thanks Angela - 15/09/06

* Order received and satisfied thanks. Regards Lloyd - 15/09/06

* Yes, the order arrived safely and I was very pleased with the product. Thanks, Paul - 15/09/06

* Thanks, order was received and service has been excellent, I've just placed another order! Thanks, Mark - 14/09/06


* Received goods, very happy - thank you.  regards Tina - 14/09/06
 

* Yes I received the order and am pleased and satisfied with it. Regards, G Thompson - 14/09/06

* Received the cigars last Tuesday, in perfect condition. I've managed to restrain myself to having only one so far, and it didn't disappoint. Thank you for the prompt and efficient service. Steven - 14/09/06

* Many thanks, the last order arrived perfectly - I think it was the humidifiers.  The large humidor I ordered from Mitch a few weeks back also arrived perfectly, although I haven't yet installed it (building work ongoing and I would hate to see it damaged!). The service, as always, was perfect - many thanks to you and the team. Very best regards Gerry - 13/09/06

* Got them as per usual - very happy with the service (as per usual) - David - 13/09/06

* I have received my orders and I'm very satisfied. Thank you for your courtesy E mail and thanks with the excellent service you provide. Thanks again Matt - 13/09/06

* Thank you for your email regarding my order. I was impressed by the speed and the quality of the cigars and enjoyed your service greatly. If you need to contact me, as it said you tried to phone me, email its quicker and easier and im not always in. Thank you very much I will be using your quality service again. James - 13/09/06

* I did received my order and am very satisfied not only with the cigars but also with the service you have provided. I shall most certainly order from you again in the future. Many Thanks, Trevor - 12/09/06


* Thank you very much for offering such a great deal on shipping! I bought a sampler pack to give as a present and it was wonderful. You're the only company that I could find on the web that offers quality products and free shipping. Cheers from Ohio! Lisa - 11/09/06

* Thanks for the mail. I can confirm, as per usual, the order came very swiftly in perfect condition and the cigars are of excellent quality.  Even though there are a couple of other suppliers I could buy cheaper, I always purchase from C.GARS for the excellent service I always receive. Kind Regards Chris - 11/09/06


* Great to hear form you. The order arrived safe and sound and within a couple of days. Delivery of my orders has always been prompt and cigars have always been received in good order. Regards Mike - 09/09/06

* Thank you for your email. I did receive and am very satisfied with my order. Thanks again. Matthew - 09/09/06

* How kind of you to email - yes the order was received in perfect condition. Regards to you and everyone at CGars best wishes Mark - 08/09/06


* Thank you for your e-mail.  I was recommended to your site by a work colleague and will have no hesitation in recommending you to others.  Your website was very easy to use and your prompt service a pleasure.  The cigars I purchased were part of a present to my brother who was visiting from Australia after a 20 odd year break!  Thankfully, he was delighted too! Thanks again for an excellent before and after service. Best wishes Mary - 08/09/06

* Thank you very much for e-mailing me. Being new to the cigar world i have found your website and service to be invaluable and of the highest order. In fact, I came to C.GARS after an initial bad experience with one of your competitors, where my order arrived incomplete and crushed !  I have nothing but good things to say about the C.GARS team and shall be recommending you to my friends. Who says we cannot do customer service in this country! Yours Chris - 08/09/06

* I've received them and smoked them - they were very good. Thanks, Damien - 07/09/06

* Thank you for the email. yes, I did receive my last order and am happy with it. Thank you for taking the time to email me. Regards, Mark - 07/09/06

* Thanks for your email.  I'm always satisfied with my orders from you.  My father is so hard to shop for and he loves the tobacco that I send to him.  He lives in Texas and can't find anything like Dunhill Royal Yacht Mix there. Best!  M&M - 07/09/06
 

* Thanks for the excellent customer service.  I placed my order on 23rd August, and it was delivered as requested on 25th August.  My husband was thrilled with his birthday present!  I wish every online shopping experience was as easy as via your site, Kari - 05/09/06
 
* Hi Gemma, thanks for the mail. Every thing arrived fine and I look forward to continued business with you.  Excellent customer care and service Regards Duncan - 03/09/06

* I ordered my cigars hoping to have them by the time I left on my holidays and they came unexpectedly by the first post next day, now that's excellent service. Steve  - 02/09/06

* I got your message on my telephone, but was rather busy at the time; sorry for not taking your call. As always your service is fantastic, you are accurate, polite, organised and don't make mistakes; I wish other suppliers were the same. Product quality has returned to normal; your records should show that some time last year I had said to you that a set of Cuabas I purchased was much lower quality than usual with about 20% unsmokeable because they were impossible to draw and a further 30% that burned very unevenly. No problems so far with this set. - 03/09/06
 

* I received my order, with no problems, and I was very satisfied. Thank you very much. Thanks again, Michael - 03/09/06

* Gemma, Thanks for the follow up and yes the Humidor arrived fine and is just fabulous, Richard. - 01/09/06

* Thanks for the call, sorry I couldn't talk to you. Its nice to see an organisation taking a pro-active approach to customer service. The goods I ordered arrived in good time in perfect condition and I would have no concerns whatsoever about using your company again. Regards Andy - 31/08/06


* Gemma, Thank you for both your phone call and email. I did actually leave a message on the London answer phone a week or so ago, saying that i had received the order even though there had been a minor mix-up in the addressing! I am most happy with your service, and thank you again for your attention and courtesy. You will probably be hearing  from me again before long!  Yours, Mark - 30/08/06

* Gemma, Thanks for your e-mail. The reason you were not able to contact me by  phone is that I am on holiday this week, so the mobile is switched off  most of the time! I did receive the order safely & promptly, there is just one item  outstanding (it may have been despatched already - the delivery address is the office so I won't find out until Monday).
Your service is excellent, I just wish I had the spare cash to use it more  often.  Regards, Malcolm - 30/08/06

* Hello Gemma , the order arrived safely. As usual , a good quality sampler and a great way to try a wide range of Cubans as I am quite new to cigar smoking. Thanks , I will be ordering again soon. Kind regards, Michael. - 30/08/06

* Many thanks for your email. I did indeed receive my order in a most timely fashion (within 24 hours). Thank you very much once again for the excellent service as it meant they arrived in time for my birthday. Andrew - 29/08/06

* Gemma, My apologies - I had a couple of weeks off ("About bleedin' time, too"  according to my boss!).  I did email Michelle to confirm that the order arrived safely with just a minor hiccup: there was a delay on the lighter which wasn't mentioned on the compliment slip, but no problem that was sorted very quickly over email I should also add it wasn't a case of 'choosing' C.Gars Ltd, I've ordered from you before and continually found your prices to be excellent and your service to be even better.  I maintain lists of companies I've ordered from and you're on the "order from again and badger friends to do so as well" list. :-) Kind regards, Tom - 27/08/06


* Sorry you missed me by phone. The order arrived OK and everything was fine. I suspect you will get another order in a couple of weeks! Best regards Paul - 25/08/06


* Gemma, Always miss your calls as I'm at work! Yes received my order thanks, and very satisfied. Kind regards Andrew - 23/08/06

* Gemma, Thank you for you e-mail and yes I am happy to say that I received my order promptly and am satisfied with the order. As a new comer to the fine art of cigar smoking I find Cgars Ltd a great service and as you have probably noticed by my order history I have yet to settle on a favourite I suppose thats what adds to the enjoyment. Thanks again. Regards Neil  - 22/08/06

* Thanks for your email.  The cigars were received (and enjoyed!) very promptly, thank you very much.  Regards, Matt. - 22/08/06

* Thank you for your email, sorry for missing your phone call. I received my order yesterday thanks and everything was in order and I am happy with my purchase. Thanks again for your excellent service. James - 22/08/06

* Thank you Gemma, I did receive my order and am most satisfied. Thanks once more to all at C.GARS Ltd, your attention to customer service does you credit. Regards.. Paul. - 22/08/06

* Gemma, Thank you for your courteous interest. It is much appreciated. I am sorry that I was not at work when you were kind enough to telephone. As a matter of fact, I was taking leave in order to smoke these truly excellent Macanudo miniatures (and incidentally to attend someone's wedding!). I must take this first opportunity since my return to thank you for the complimentary box of matches, that you were so good as to send in response to my requirements. I am also particularly grateful for the gift of a really  excellent free lighter, courtesy of Turmeaus, which was a most acceptable surprise! I must say, It is a pleasure doing business with you. It occurs to me that I have almost finished the current box of miniatures, and so I would therefore be most grateful if you would send me another identical to it, on the same terms (allowing for any recent increases in postage, of course). Thank you once more, and best wishes to all concerned. Philip - 22/08/06

* I received the order in double quick time. Thanks very much and I will use your company again. Thanks John - 22/08/06

* I received my order on the Saturday and am totally satisfied. Thank you for all your help with this order. Many thanks, Will - 22/08/06

* Gemma, Everything is fine and I will placing another order today. Please thank Michelle for me for replacing my broken cigar so quickly. I'm very impressed with the quality and service of C.GARS Ltd. Regards, Darren - 22/08/06

* Thank you Gemma.  We did receive the order. I sent an e-mail to thank everyone for the service last time but forgot to with this order.  Ian is enjoying his cigars. Jan - 21/08/06

* Thank you for your email and telephone message. I have received the order and am very impressed with the service I have received. Kind regards, Danielle - 21/08/06


* Thank you for your service and everything arrived in perfect condition, very happy with the speedy delivery! I look forward to ordering with you again! Richard 21/08/06

* Gemma! Everything satisfactory. Cigars brilliant! John - 21/08/06

* Thank you for the e-mail. I received the order last week. Thanks for your prompt delivery Regards Andrew - 21/08/06

* I have completed 3 or 4 orders now with you guys and have been extremely happy with your customer service at every occasion. My cigars have always arrived in good condition and in good time and I look forward to ordering more of your cigars through you guys as soon as I can clear more space in my humidor! Nick - 17/08/06

* Hello, I just wanted to send a quick message to say this was the first time I had purchased a cigar from yourselves, and I am glad I chose you. I read a review tried the Bolivar based on the review and was very impressed. The cigar arrived quickly and was a real pleasure to smoke. I will buy from you again and may buy a sample pack next time.
Thanks again, A. Connor - 17/08/06

* I am more than satisfied with my order and thank you for your email and excellent service.   I will certainly be making further orders. Mrs A Barrow - 16/08/06

* Hi Gemma, Many thanks for the email and the call, (apologies for not being able to  take it - I was in one room and my phone was in another). I am very  impressed with the pro-active customer service as this is very rarely seen anywhere else and is much appreciated.  I received the order in perfect condition and was most impressed with the  speed of service received and prompt delivery. Once again thank you for email, and I look forward to placing many more  orders with you and the C.GARS team. Kind Regards David - 16/08/06

* Hi, Gemma. Yes, I got the package safely and it seems as I ordered - thanks  for your prompt service, as always. I haven't had time to smoke them yet, of  course! Thank you for your follow up. Kind regards, David

* Got your message and your Cigars. Very nice. Many thanks for the prompt service and follow-up call, Simon - 16/08/06

* HI Gemma Thanks for the courtesy mail. I have received the order and as usual every thing was fine. Excellent service. Regards Duncan - 16/08/06

* The order was received promptly and in good condition. I am very pleased with the cigars and when I work out which I like best I will order some more. Alex - 16/08/06

* We were very impressed with the speed of the order, the packaging and the products and look forward to ordering from you again. Many thanks, Sarah - 16/08/06

* Gemma, My order arrived safe and sound, thank you, and I could not be more satisfied with any part of your service. It will be a pleasure to place further orders with you, and to recommend your company to others. Neil - 16/08/06

* Thank you very much, yes I received my order today, and am very satisfied, thanks for the excellent communication and service, will definitely be doing more business with you.  Thanks alot, Jamie - 15/08/06

* Thank you for your service. It has been excellent. I received the cigars > the following day in excellent condition! Thank you very much - I am most satisfied. Many thanks once again, Elizabeth - 15/08/06

* I'm sorry I wasn't around when you called. I can confirm that the order was delivered safely.  I have never had any complaints about the mail-order service from CGARS and I have always found them to be swift and efficient. Derek - 15/08/06

* Gemma, Thank you and everything is fine I received my last order bang on time kind regards Martin - 15/08/06

* Many thanks your e-mail. Cigars received and some already enjoyed. All arrangements went smoothly. Norman - 15/08/06

* Thanks for the follow up. Order was received very promptly and the recipient of the present was very happy - he smoked three that night. Francis - 14/08/06

* Service from CGARS is always excellent! Enjoyed the cigars greatly. Nick :O) - 14/08/06

* All received in good time and good condition.  Many Thanks Lorna - 14/08/06


* Thank you for your email. Very satisfied with the order, arrived promptly and all in good condition. Thanks Matthew - 14/08/06

* Sorry I missed your calls, but I have been on holiday. Everything arrived ok and I am pleased with my order. Best wishes Phil - 12/08/06

* Yes, I received my order and am completely satisfied with the products. Needless to say, I'll be ordering further products from your company in the  near future. Lee - 11/08/06

* Yes the order was fine, I have been very pleased with the quick service and shall recommend to friends for what is by far the best prices around.  The Quorum cigars are smashing value, I can see why they are popular. - Benson - 11/08/06

* Gemma, thanks for the email. I received the cigars and will certainly use the site again thanks. Steven - 11/08/06

* Yes all excellent I will no doubt be back before long - Alex - 11/08/06

* Thanks Gemma. I received the missing cigar. Many thanks for the promptness of your customer service. This will ensure that I will be happy to order from you again! Ian - 10/08/06

* Thank you for your e-mail my last order arrived OK and in good time and I should be ordering again in the next week or so. Thank you again for great service. John - 10/08/06

* Thank you for your email, sorry you couldn't get me by 'phone. I'm very pleased with my purchase as I was with my first order. The ordering process is very simple and service is very efficient, well packaged and fast. I will certainly be ordering again in the future. Stewart - 09/08/06

* My Humblest apologies i forgot to e-mail you, yes i did receive my cigars, once again a speedy delivery/cigars that are in perfect condition and at a great price,and yet again the level of your customer services is outstanding, keep up the great work. Roman - 09/08/06

* Thanks a lot.  The quality of your cigars is second to none and so is the service.  Many Thanks Paul - 09/08/06

* I received shipment yesterday in perfect condition. I am so EXTREMELY happy with your store, your website, and your customer service.  I will discretely recommend your store to my friends! Nothing can convey my amount of satisfaction, other than returning to do business with you all again, which I will! Jake  - 08/08/06

* Thank-you very much for your follow up call, just to let you know that the cigars arrived in fantastic condition and I have enjoyed several of them with friends. I think that these selection arrangements provide a superb alternative to buying a full case of cigars as the variety and selection provided was outstanding. I would certainly buy from your shop again and recommend it to others. Edmund - 07/08/06

* Yes, the order arrived in good shape the very next day. I am more than pleased with the speed & quality of your service and would be happy to recommend C.GARS Ltd to anyone else. Dr Rose - 07/08/06
* Thank you for your message and introduction. Your courtesy contact is appreciated and I would like to let you know that I have so far always been satisfied with the service Mitchell and the team have given me. Keep up the good work! Mike - 05/08/06

* Very satisfied with CGARS Ltd. Very helpful and knowledgeable people, great overnight delivery, good prices. Thanks for the service. David 03/08/06

* Thanks for your email, all my orders have arrived within two days of placement. I am very happy with the prompt service I receive from C.GARS Ltd and will be continuing to use your excellent in the future. Steve  03/08/06

* The order was fantastic. Fast and of extremely good quality. I shall definitely be using you in the future. Many thanks, Edmund  03/08/06

* Yes, the cigars turned up on time - many thanks.  My brother in law was thrilled with them and immediately smoked one of them and said it was really good and fresh.  We gave him the literature you included in the pack (he loved the matches, by the way) and I know he will be buying from you himself because he was thrilled to find a site with such variety and quality Andy 03/08/06

* I received my goods shortly after ordering them, and the quality was nothing short of fantastic. I will most definitely be using your service again. Fergus 31/07/06

* Sorry I wasn't there to answer the phone! Thank you for you email, the cigars came much quicker than was expected, and they were a very good smoke! Very much enjoyed! I have been very impressed with your service and will definitely be shopping with you again!!! Richard  31/07/06

* Thank you very much for your excellent service and I will definitely order from yourselves again.   I have extremely enjoyed one of the supplied cigars already, as did one of my friends.  I am not a regular smoker and enjoy the odd cigar after a nice meal, thus your site/shop is ideal. Michael. 31/07/06

* The cigars were received in perfect condition and are currently being smoked with much gusto. Many thanks. Rhys 28/07/06
 

* Thank you very much. I have received my order and it has been very nice doing business with you. I promise i will be using your company again. Daren 28/07/06

* The cigars were very good in fact I have nearly finished them. The Orient I ordered proved popular with my friends so I recommended them to your company instead of smoking all mine!!! Tony 28/07/06

* I have never been let down yet by C. GARS Ltd - its a terrific service you provide. Roger 24/07/06

* Thank you for your email, I can confirm that I have always received my orders within 24 hours and have been very pleased with the quality of the cigars and the service I have received so much so that I have recommended you to a number of friends.  Tony 24/07/06

* I ordered a cigar cutter for a friend as a Christmas present from his wife. I ordered it yesterday and it arrived this morning (Christmas Eve). I opened it to make sure it was ok, and I have to say this is a top quality cutter made in Milan.  It looks every penny of the price it cost and more. A beautiful piece of furniture which I'm sure he will love and display proudly next to his humidor. I've already dropped hints to my wife for one of these for my birthday next year. Top quality service CGARS, as always. Merry Christmas. - Stephen 24/07/06

* Mitchell, as for your FAQ, yes you might not be the cheapest, but you are CERTAINLY THE BEST !  I HAVE BEEN BUYING FROM YOU since 1998, AND NO ONE IS BETTER !! Nick 24/07/06

* Horrified to read in your latest email that you may be taken off the web in Europe: that would be crazy - you can get hardcore pornography on the web, for god's sake! Never mind how I know.... No doubt you'll let your eager subscribers know how we can protest against this lunacy, or, if we have to, get round it. Flogging up to London for one box of cigars is likely to be a bit beyond me, but I'll try anything else. Robert  24/07/06

* I've received the second package and everything is in order!  The customer testimonials you have on your website are spot on - the service I've received has been second to none, especially since these are goods I haven't even paid for!!  I really enjoy browsing in cigar shops but my experiences with C.GARS Ltd may put a stop to all that!  Keep up the good work! Thanks again, Daniel 24/07/06

* I'm an ex cigarette smoker and my previous experience of buying tobacco products was the usual surly shop attendant throwing a pack of Marlboros at me. These people are incredibly friendly. As a newcomer I was a bit intimidated by it all and was worried about a bunch of ubersnobs replying in open mockery of my uninformed enquiries ; my misgivings were entirely unfounded as my experiences with these people have been nothing but positive. If all 'cigar people' are like this I think I've found a good club. I have now purchased my first humidor and my first Cubans and will definitely become a repeat customer. Great site: thanks. D.B. 24/07/06

* I recently moved to the UK and started browsing the Internet to find a supplier of Cuban cigars as this is a great passion in my life. After hours on the internet I decided that your website was by far the best and easy to use. Please allow me to compliment you on some aspects of my experience which I found excellent beyond words.
1. The 24 hour email service is OUTSTANDING. Thanks to MO, Laura and the team for their absolutely professional response and all their kind advice and help. It is an outstanding feature of your company which I value tremendously.
2. Your website is outstanding
3. The fact that one can buy singles is excellent!
4. My parcel arrived in perfect order ONLY two days after my order was received by you. Excellent!!
5. The gift of a lighter and quality cigar cutter is a touch of class and much appreciated.
6. The beautiful cigar box in which my cigars arrived is an outstanding idea.
7. MY CIGARS - NEEDLESS TO SAY ARE EXCELLENT!!!!!!!!!!
I thank you kindly for making my buying experience memorable and pleasant. In future I will most certainly be a client. Once again, thanking you, Regards J B 06/06

* Well I am not sure how you do it, but the cigars came in this afternoon.  I cannot thank you enough for your services.  You have once again amazed me.  I am going to go have a wonderful dinner and a few drinks while I enjoy these cigars with a good friend.  Please know that we will be raising a glass to you and Caroline, Laura, and everyone across the pond at Cgarsltd.  Once again, thank you so much.  I look forward to doing business with you in the future.  regards Matthew 05/06

* MO is one of the most pleasant people you will ever deal with. He is courteous, helpful, friendly, and never pressures you to "make a sale." In addition, the products are top quality. There is a great line from the beginning of the classic World War 2 movie, "Twelve o' clock High," where Dean Jagger (who won an academy award for his role) thanks a London haberdashery for taking what would have been an unremarkable 15 minute hat purchase in the U.S., and turning it into "a most enjoyable hour and a half." I feel the same way about dealing with MO and Cgars Ltd. 04/06 

* MO provides outstanding customer service. I received a tubed sampler quite different from the listing on the web. After expressing my disappointment, MO sent out a care package. This shows me MO is a man of character and stands by his product. He truly cares for his customers and has one another loyal customer. David  04/06

* Very Happy - The service via e-mail is excellent and prompt. Cigars that I ordered were in good shape Adam R  04/06

* Very informative web site and I also like the timely response to questions. When I receive my initial shipment I'm sure I will be all the more intrigued and delighted with every aspect of C.Gars LTD. Kurt B 02/06 

* The cigars have been excellent -- nothing but the best Bryan L 02/06

* Your service has been outstanding. Response to email questions is immediate. It is a pleasure to do business with you. Bill B  01/06

* C.GARS is the best in the world. As for me shopping with the relations between the cigar, humidor ,accessories is your company and you. I don't trust Spain , Hong Kong and other country cigar company. Therefore, I decided that it was the best choice to order and ask you T. T.  01/06

* Thanks for responding to my message. It does appear that the postal service was a little rough on the package. The manner in which you have handled this situation with the cigars really does reflect your commitment to customer service. Your reputation for fairness and honesty is well deserved. I know this phrase is trite but, keep up the good work. George W 01/06

* I want to thank you for your professionalism in dealing with my order. I have found reference to C.Gars Ltd on a couple of rating sites and I will be adding my 2 cents worth shortly. All positive input and you have another satisfied customer who will be shopping with you again and again. I like the Humidor Cam, great touch that I will have to try as I pick out my next Havana's. I am going to try the idea of having you hold up my choice for the world to see. Again thank you and enjoy. Brian Y 01/06

* Just a note from a very satisfied costumer of yours. I  have been purchasing fine cigars from your company for over a year now and I  would like to take this opportunity to express my satisfaction with your  entire operation. Especially with the service that I receive from your sales  person, Laura. She has handled my account and that of several of my friends  in a top flight manor. She is always pleasant and very helpful. You are  lucky to have such a person on your staff. I am in the retail business  myself and I know the value of having a conscientious and competent person dealing with your costumers. Enjoy yourself in Cuba - I wish I was going with you.  Rich C 03/02

* I feel compelled to email you and congratulate you on such a fantastic service. I ordered a Havana sampler from you on 14/05/01 (Order ref. 3393) and received it 2 days later in perfect condition. As I'm sure you are aware there are a number of UK based cigar retailers online, and I looked through many of them before I decided to order from you. It was the availability of a cigar 'starter pack' that made me choose to order from you, and it is your tremendous service that will keep me a repeat customer. Paul W 10/01

* Incidentally - it's about time I thanked you for how much my taste for, and appreciation of, cigars has improved following your recommendations. And I'm pompous enough to sit reading your notes on Best Sellers and your own opinions nodding agreement with every word (apart from the few that I have still to compare)! Geoff M 10/01

* Prompt service, good selection. Range of singles is a plus and the rarer items. Brian D 10/01

* I think the site is perfect. It offers everything I have needed so far and can't imagine there is anything I need added. Advice I have obtained has been great. Murray B 09/01

* For an overseas customer like myself, it is very good to know the shipping is included (in most cases) to the price you offer Charles C 09/01

* I just had dinner and looked at these cigars, they show signs of perfect aging the wrappers are getting dark from being soaked with oil. I can't wait to try one. Keep up the good work. Dan C 09/01

* Talk about service! What can I say except a heart felt thank you. You are the best my friend, the best!  Patrick H 03/01

* C.GARS Ltd. has provided me with excellent service every time, from responses to email questions and orders to special packaging as required!. You guys are awesome Daniel H 08/01

* MO has been more than accommodating. Better customer service than my local tobacconist. Questions answered quickly, poor product replaced in a timely fashion David J 08/01

* Very happy indeed with the service. Not just in receiving orders but questions answered, hygrometers carefully checked (thanks MO) Dinesh S 08/01

* Very happy -- it's like a neighbourhood tobacconist that's a thousand miles away -- the reason I entered 'no' for the taste test challenge is because I just received some to test, I can't wait to return my notes to you Eric V 08/01

* I only ever order fairly small quantities, but each time I phone or E mail I'm welcomed back like a long lost friend. Thanks, MO! Geoff M 07/01

* I have noticed that while customer service from other vendors I have dealt with has dropped, yours continues to improve. Keep up the good work! James D 06/01

* The service and quality at C.GARS is top notch. It is why I am willing to pay a bit more for EMS cigars John S 06/01

* Absolutely! For the past 4 years I have been a very satisfied customer. It started with my first order in 1997 (I believe). Ordered a box that was lost and MO quickly sent another box in it's place. From the beginning, C.GARS Ltd. has been a class act! Josh H 06/01

* There's no better service, quality & selection anywhere on the net! C.GARS Ltd  is tops. Jeff W 04/01