C.Gars Customer Promise

Office
Welcome to the C.GARS Limited HELP DESK, whatever you are looking for, hopefully you will be able to find the answer here! If not then just drop us an email at sales@cgarsltd.co.uk and we will of course reply as soon as possible (normally within 60 seconds).
Office
If you find a UK cigar merchant charging a lower price, simply email us the link
and we will reduce our price to below theirs!

*Price guarantee applies at time of order and price matches cannot be applied retrospectively.

C.Gars Ltd prides itself on having the highest reputation, not only concerning the quality of our products, but also concerning Customer Service.

Please read our Customer Promise below:

Partagas in Liverpool Humidor
London Humidor
Our prices will always be the best possible and we guarantee to price match any bonafide cigar specialist in the UK on our regular range of havanas and other cigars and accessories, as long as they have available stock. Please note that we cannot guarantee to price match on any Aged, Rare and Unusual cigars.

Our prices will always be the best possible and we guarantee to price match any bonafide whisky specialist merchant in the UK* (excluding Supermarkets and Online Portals) on our range of whisky, as long as they have available stock. Please note that we cannot guarantee to price match on any Aged, Rare and Limited Edition whisky.

We will always provide prompt and reliable advice and service by way of our highly trained Directors and Sales team.
We intend to deliver within 3 working days within the UK from the day of your order and within approx. 7 working days for overseas customers. Normal delivery time is however "next day" providing you order before 2pm.

Our cigars are always kept in the correct conditions in our own purpose built walk in humidors. All orders are very carefully packed to ensure the cigars reach the customer in optimum condition.
Please email us at sales@cgarsltd.co.uk for shipping quote.

We offer FREE SHIPPING for any order with a value of £50 or more for all mainland UK orders (Except for large/heavy items click here for our full shipping charges).

In the event of a customer being dissatisfied with their purchase the order can be returned within 30 days for full credit or refund provided that the item is unused and in original packaging. Please note that we cannot refund any postage and packing on returned items.
London Staff
Clients are welcome to order online, over the phone or visit and of our specialist cigar shops throughout the country.

Email sales@cgarsltd.co.uk or call 07000 088 088 for further details.
Mayfair
Chester
Mayfair

Click here for more information about our shops.

BIGGEST AND BEST RANGE OF CUBAN AND NON-CUBAN CIGARS AT THE BEST PRICES! We are here to help you, don't hesitate to call or email 24/7 every day of the year.

Call us on 07000 088 088, our fully trained team are waiting, delighted and excited to advise you!