C.Gars Cuban Cigars

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C.Gars Customer Promise

Office
Welcome to the C.GARS Limited HELP DESK, whatever you are looking for, hopefully you will be able to find the answer here! If not then just drop us an email at customercare@cgarsltd.co.uk and we will of course reply as soon as possible (normally within 60 seconds).
Office
We will match any UK cigar retailer price! (Product & delivery price total is matched.)

Let us know which product you would like us to match, where you found it at a cheaper price and we will get back to you right away!

All you have to do is email customercare@cgarsltd.co.uk with a link to the website and ask for a price match and this will be done for you.

Competitor has to be an UK cigar retailer and product must be in stock. Price guarantee applies at time of order and price matches cannot be applied retrospectively.

C.Gars Ltd prides itself on having the highest reputation, not only concerning the quality of our products, but also concerning Customer Service.

Please read our Customer Promise below:

Partagas in Liverpool Humidor
London Humidor
Our prices will always be the best possible and we guarantee to price match any bonafide cigar specialist in the UK on our regular range of havanas and other cigars and accessories, as long as they have available stock. Please note that we cannot guarantee to price match on any Aged, Rare and Unusual cigars.

Our prices will always be the best possible and we guarantee to price match any bonafide whisky specialist merchant in the UK* (excluding Supermarkets and Online Portals) on our range of whisky, as long as they have available stock. Please note that we cannot guarantee to price match on any Aged, Rare and Limited Edition whisky.

We will always provide prompt and reliable advice and service by way of our highly trained Directors and Sales team.
We intend to deliver within 3 working days within the UK from the day of your order and within approx. 7 working days for overseas customers. Normal delivery time is however "next day" providing you order before 2pm.

Our cigars are always kept in the correct conditions in our own purpose built walk in humidors. All orders are very carefully packed to ensure the cigars reach the customer in optimum condition.
Please email us at customercare@cgarsltd.co.uk for shipping quote.

We offer FREE SHIPPING for any order which does not contain alcohol, with a value of £50 or more for all mainland UK orders. For Orders which contain Alcohol, free delivery is on orders over £100. (Excludes some large/heavy items click here for our full shipping charges).

In the event of a customer being dissatisfied with their purchase the order can be returned within 30 days for full credit or refund provided that the item is unused and in original packaging. Please note that we cannot refund any postage and packing on returned items.
London Staff
Clients are welcome to order online, over the phone or visit and of our specialist cigar shops throughout the country.

Email customercare@cgarsltd.co.uk or call 0345 604 0044 for further details.
Mayfair
Chester
Mayfair

Click here for more information about our shops.

BIGGEST AND BEST RANGE OF CUBAN AND NON-CUBAN CIGARS AT THE BEST PRICES! We are here to help you, don't hesitate to call or email 24/7 every day of the year.

Call us on 0345 604 0044, our fully trained team are waiting, delighted and excited to advise you!

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